Gartner Fellows Interviews

Years ago, Gartner predicted enterprise executives would commonly rely on real-time information to help them make decisions. P&G is becoming the quintessential example of a real-time enterprise that we envisioned.

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As the financial services industry transforms itself, CIOs of financial firms must draw a road map to follow to help steer their businesses to a stronger position in the marketplace. In this Gartner Fellows interview, the CIO of ANZ Banking Group highlights her technology priorities.

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Neuroscientist Professor Susan Greenfield discusses the impact of digital technology on the human mind and explores the social and business implications of the changes wrought by our 40-year experiment with the Internet.

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If you are a CIO who believes that helping enterprise associates find the best information to use is just as important as helping them find the best IT solutions to use, then evaluating the benefits of Yale's Center for Customer Insights is a must.

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This Gartner Fellows interview explores business process management with Australia's Dr. Michael Rosemann, a world-renowned BPM author and academic researcher. We conclude that BPM's power is evident, even if the name, "BPM," is seldom on the lips of the senior-most executives.

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Compensation plans specifically tied to the revenue that regional CIOs create for the company are just one of many innovations GM's Terry Kline has implemented.

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A corporate director with extensive experience in IT operations, financial and audit functions, and risk management offers insights into how CIOs and other IT leaders can interact effectively with their boards of directors.

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Technology develops if there is a social context for its use. In this Gartner Fellows interview, Professor Judy Wajcman offers valuable insight based on extensive research to help business and IT leaders better understand the role and value of technology in the workplace.

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Iceland is a small country, but it has played a disproportionately large role in the global banking crisis. Gartner Fellow Mark Raskino looks into what its president has learned about technology and society.

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John Kay is an economist, author and journalist who is known for insightful and iconoclastic ideas. He has written a number of books, including "Obliquity" in 2010, which is based on the idea that "our goals are best achieved indirectly."

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How did this information entrepreneur cause thousands of large corporations to reveal their carbon footprints without government or regulatory authority? Believing the future of social and economic development depended on it made him bold enough to try.

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Leadership is vital in IT, but the word can be so overly used that its true value can be lost. To gain an authoritative perspective on leadership, we journeyed to one of the leadership training epicenters in the world, the United States Military Academy, to interview the commandant at West Point.

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Pattie Maes, founder of the Fluid Interfaces group at the Massachusetts Institute of Technology (MIT) Media Lab, inspires her students to generate a continual stream of groundbreaking vision for human-computer interaction. Gartner Fellow Jackie Fenn talked with Maes about current programs and future aspirations.

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During the same week Congress was finalizing its debate on the largest health insurance industry overhaul in U.S. history, we had the opportunity to interview Joseph Zubretsky, CFO of America's third largest healthcare insurer, Aetna.

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Ping An Group aims to be China's biggest integrated financial services firm. Lo Sai Lai, head of Ping An Technology, told Gartner that to achieve this "IT should aspire to create more value for the business side, and the business side needs to see more of the value that is being created for them."

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Technology changes faster than people, and a better understanding of attitudes and behavior helps us make smarter decisions. In this interview, anthropologist Genevieve Bell explores the relationship between technology, business and society, and what it means for business and technology leaders.

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John McDermott's background and professional experience mirror the profiles of a rapidly growing number of CIOs joining Global 1000 companies. Gartner Fellow Ken McGee met with McDermott to find out how he was conducting his CIO duties, especially during these profoundly difficult economic times.

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In this Gartner Fellows interview, conducted in October 2009, we explore the views of a chief executive and thought leader who is in the driving seat of the rapidly growing mobile service robots industry.

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We continue our Return to Growth series of Gartner Fellow interviews with this discussion with UPS CFO Kurt Kuehn. From his extraordinarily unique perspective, Kuehn offers his views on when the business climate will improve.

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Cloud-based computing will create the biggest discontinuity of the IT landscape since the Internet. We sat down with Ray Ozzie, chief software architect at Microsoft, to discuss his vision for cloud computing, and the impact on enterprise computing and the IT industry.

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Ivan Seidenberg is Verizon's chairman and CEO, and the new chairman of Business Roundtable, an association of chief executive officers of leading U.S. companies. From this discussion we gained insight into why he and other Business Roundtable members believe the economy will not return to pre-recession levels until the end of 2011.

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Unlike many from the industry who leave important roles in large companies, Shai Agassi — formerly of SAP — has not returned to the IT industry. Instead, he has initiated something very different with Better Place, an electric car infrastructure initiative.

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