The Gartner benchmark validated that we were receiving competitive pricing for the service levels we expected. The benchmark was useful in paving the way for our contract extension.
Michael Gold
Director, European Services, Amway (Germany)
Consulting > Gartner Benchmarking

Gartner Benchmarking | FOR YOUR IT CHALLENGES

Gartner Benchmarking delivers unbiased comparisons of IT performance
relative to the peer organizations and those considered best-in-class.


While financial analysis of IT provides valuable insight into operational efficiency, our analytics go beyond the budget to understand and compare IT's efficiency and effectiveness, enabling it to demonstrate value to the business, leverage external markets and reduce costs.

With application development and support typically representing 40% to 50% of the IT budget, applications benchmarks can be a good starting point in the process of helping IT identify and assess productivity and cost-efficiency issues in the area most likely to drive high costs.

These benchmarks provide the baseline assessment needed to identify where IT's performance may or may not be comparable to peers; they show organizations how to maximize the value of IT spending and enable them to prioritize future performance improvement activities.


We understand the key issues you are facing.

Application organizations face ever-expanding application portfolios and unprecedented demand for projects, all while being challenged by the business to reduce costs. They possess enormous amounts of data, but at the same time lack a holistic picture by which to communicate their overall performance.

Ever-elusive measures of application and project workload are a key challenge many organizations face in establishing continuous improvement programs — it is difficult to establish consistent measures of performance, including productivity/unit cost and product quality as measured by defects.

Perception-based measures of customer satisfaction can also be just as important as quantitative metrics. Given the diverse mix of applications and technologies in the portfolio, and multisourced delivery models, organizations are asking, "How do our productivity, efficiency and effectiveness compare with those of our competitors?"

Our benchmarks are a starting point in helping these organizations identify and assess cost and performance levels against peers.


We have the data, tools and capabilities to help.
  • Understand IT cost and performance trends that impact your strategic IT and business direction.
  • Prepare for your annual budgeting cycle with reliable industry spending and staffing data.
  • Compare application development/support efficiencies and effectiveness against those of your peers and competitors.
  • Identify key opportunities for potential application services improvement and competitive advantage.
  • Get insight into opportunities the applications organization can leverage.
  • Examine and model the effects that changes in IT strategy can have on the applications environment.
  • Quantify year-over-year achievements and communicate the results within the IT organization and/or out to BUs and executive management.
  • Establish a framework to capture internal cost structures and rationalize various service delivery structures and external markets — from service, service levels and cost/price perspectives.