The Gartner benchmark validated that we were receiving competitive pricing for the service levels we expected. The benchmark was useful in paving the way for our contract extension.
Michael Gold
Director, European Services, Amway (Germany)
Consulting > Gartner Benchmarking

Gartner Benchmarking | FOR YOUR IT CHALLENGES

Gartner Benchmarking delivers unbiased comparisons of IT performance
relative to the peer organizations and those considered best-in-class.

CIO & IT Executives

Average-performing organizations spend up to 41% more on IT than their more successful peers.

Though cost control is now a must-have for any enterprise serious about its supply-side competitiveness, focus among executives has broadened to include value-creating demand-side elements such as employee productivity, customer retention, revenue growth and competitive advantage.

There is a pressing need to ensure that IT spending (on average, 4% of revenue) drives business value and financial performance — not simply keep the lights on.


We understand the key issues you are facing.

Many IT optimization efforts fail due to an inability to recognize the importance of a holistic approach. Ideas are often one-dimensional and evaluated on their cost-saving potential, with insufficient insight into customer, competitive and operational factors or the organization's ability to execute.

Analytics are often too narrow and short-sighted, capturing point-in-time comparisons to static benchmarks without regard to the broader market context of supply and demand. Previous efforts focused on extracting costs from the IT supply side; today's efforts require a focus on business demand to determine if the right IT systems are being supported.

Our benchmarks are a starting point in helping IT organizations identify and assess IT performance against peer organizations.


We have the data, tools and capabilities to help.
  • Prepare for your annual budgeting cycle with reliable industry spending data.
  • Compare your IT budget and costs, as well as cost containment initiatives, against those of your peers and competitors.
  • Evaluate the maturity of the infrastructure and operations and applications organizations against those of peers.
  • Assess the enterprise architecture maturity of the IT organization to support transformative enterprise activities.
  • Demonstrate the IT organization's level of maturity in business process management to drive intra- and interprocess automation and control.
  • Evaluate your IT investment portfolio across standard BU aspects (e.g., support services, supply management and demand management) to determine IT effectiveness.
  • Access the industry's largest global, most accurate and comprehensive IT performance database.
  • Utilize a proven measurement framework based on interactions with a majority of the Global 500.