The Gartner benchmark validated that we were receiving competitive pricing for the service levels we expected. The benchmark was useful in paving the way for our contract extension.
Michael Gold
Director, European Services, Amway (Germany)
Consulting > Gartner Benchmarking

Gartner Benchmarking | FOR YOUR IT CHALLENGES

Gartner Benchmarking delivers unbiased comparisons of IT performance
relative to the peer organizations and those considered best-in-class.

Infrastructure & Operations

While financial analysis of IT provides valuable insight into operational efficiency, our analytics go beyond the budget to understand and compare IT's efficiency and effectiveness, enabling IT to demonstrate value to the business, leverage external markets and reduce costs.

I&O benchmarks are a starting point in helping IT organizations identify and assess IT cost and performance levels against peers. Our benchmarks are based on defined-consensus models, which examine the performance of mainframe, Windows server, Unix server, storage, voice and data networks, and end-user computing and IT service desk environments.


We understand the key issues you are facing.

Modernization and consolidation. Modernization and consolidation projects offer the opportunity to assess financial goals, as well as control costs while staying competitive. Our benchmarks establish baseline costs, evaluating scenario options and continuous measurement to ensure success.

Cloud computing is impacting business operations. You need a framework to evaluate current and future-state goals. Our benchmarks utilize a five-stage road map to analyze the efficiency and effectiveness of the strategy.

Virtualization. The technologies/techniques that make cloud viable are already making internal infrastructures more efficient and effective. Our benchmarks identify your relative level of virtualization and provide comparative data for understanding the impact of decisions to implement it.

IT service portfolio looks at services in business terms, specifying what they are, how they are bundled and their benefits. Product-, process- and platform-neutral, it is an important communication and relationship management tool.

IT service catalog decomposes services into specific offerings, including chargeback methods, pricing, service-level options, limitations/exclusions and escalation commitments. Service portfolio and catalog comprise a steppingstone for the I&O organization to evaluate its cloud opportunities.

Networking. Enterprises have become more dependent on networks to conduct business, making stability a necessity; as spending increases, so does the difficulty of managing these networks. Our benchmarks cover wired and wireless networks in WAN, LAN, MAN, Internet, VoIP, local and long-distance voice.


We have the data, tools and capabilities to help.
  • Understand IT cost and performance trends that impact your strategic IT and business direction.
  • Prepare for your annual budgeting cycle with reliable industry spending and staffing data.
  • Compare your spending and staffing service levels against those of your peers and competitors, confidentially.
  • Identify key opportunities for potential IT services improvement and competitive advantage.
  • Get insight into opportunities the infrastructure and operations organization can leverage.
  • Examine and model the effects of changes in IT strategy and operations.
  • Quantify year-over-year achievements and communicate the results within the IT organization and/or out to BUs and executive management.
  • Establish a framework to capture internal cost structures and rationalize various service delivery structures and external markets — from service, service levels and cost/price perspectives.