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Gartner Benchmarking | FOR YOUR IT CHALLENGES
Gartner Benchmarking delivers unbiased comparisons of IT performance
IT Customer Satisfaction
While financial analysis of IT provides valuable insight into operational efficiency, our analytics go beyond the budget, to understand and measure IT's efficiency and effectiveness by evaluating end-user satisfaction with delivery of IT services.
End-user satisfaction can make or break IT's credibility and future success. Our unique IT customer satisfaction benchmark establishes a baseline and creates a road map by capturing both the importance of, and satisfaction with, the services provided — enabling prioritization of efforts and limited resources to improve future satisfaction levels.
We understand the key issues you are facing.
When it comes to the IT's reputation, the importance of customer satisfaction cannot be overestimated. Evaluating IT's position involves answering some tough questions:
Your answers to these questions can mean the difference between success and failure in today's competitive environment.
We have the data, tools and capabilities to help.
We are familiar with the demands of your role.
Experience Gartner's unique process to capture importance and satisfaction by taking a demo survey: