The Gartner benchmark validated that we were receiving competitive pricing for the service levels we expected. The benchmark was useful in paving the way for our contract extension.
Michael Gold
Director, European Services, Amway (Germany)
Consulting > Gartner Benchmarking

Gartner Benchmarking | FOR YOUR IT CHALLENGES

Gartner Benchmarking delivers unbiased comparisons of IT performance
relative to the peer organizations and those considered best-in-class.

Sourcing & Vendor Relationships

While financial analysis of IT provides valuable insight into operational efficiency, our analytics go beyond the budget to understand and compare IT's efficiency and effectiveness, enabling it to demonstrate value to the business, leverage external markets and reduce costs.

Our benchmarks provide answers to key questions:
  • Is this a competitive market price for the services being provided?
  • How do services, service levels, terms, etc., compare to the market?


We understand the key issues you are facing.
Support throughout the full sourcing lifecycle

Whether you're in the initial strategy phase or revisiting/updating your strategy, we'll help you determine if outsourcing is financially feasible.

Evaluation of competitive pricing

With either a competitive RFP process or sole-sourcing situation, you need to know you're getting the best pricing. Only benchmarking ensures competitive rate structures that encourage proper behavior by both parties for service levels required by your business.

Negotiating/renegotiating contracts

Benchmarking provides assurance that you are entering into a properly structured deal for both terms and charge mechanisms — accounting for your unique market factors, and setting realistic and achievable results.

Focusing on governance for future success

A powerful proven best practice is to ensure ongoing contract competitiveness by including a contract benchmark clause. Our industry-leading offering will ensure that your contract remains competitive throughout the life of the deal. We'll also provide IT service catalog structures and content to enhance your services charge-back capability, to help you remain market-competitive and market your services internally using fact-based information.


We have the data, tools and capabilities to help.
  • Establish a framework to capture internal cost structures and rationalize various service delivery structures and external markets — from service, service levels and cost/price perspectives.
  • Benefit from fact-based analysis of the intersection of technology delivery and value delivery.
  • Get insight into opportunities the IT organization can leverage.
  • Communicate how the IT organization delivers value to its enterprise constituencies.
  • Examine the cost and service-level performance needed to help consistently communicate the value of IT services to LOB consumers.
  • Develop a strategy and evaluate its financial impact using proven methodologies.
  • Ensure the relevance of results through proven market comparisons.