The Gartner benchmark validated that we were receiving competitive pricing for the service levels we expected. The benchmark was useful in paving the way for our contract extension.
Michael Gold
Director, European Services, Amway (Germany)
Gartner Consulting | FOR YOUR IT ROLE

Gartner Consulting engagements are relevant to the role you play in the IT landscape.

Sourcing & Vendor Relationships

Deciding what to outsource and what to retain in-house has never been easy. But in today's tough economic climate, reducing costs while making the right sourcing choices is a tricky balance every organization must master to achieve the desired benefits. You need to create relationships that address near-term cost objectives, but also allow for longer-term scalability, enhancements and innovation when growth returns.


We understand the key issues you are facing.
  • Adjusting to reflect current economic conditions - spend reduction and plan for growth
  • Managing a complex multisourced environment
  • How to deploy alternative service delivery models (SaaS, infrastructure as a service, BPO etc)
  • Effective governance
  • Achieving and maintaining the right balance between cost and service delivery
  • Ensuring your vendors can respond to your changing business environment and deliver value


We have the data, tools and capabilities to help
  • Developing an effective business-driven sourcing strategy
  • Evaluate and select the right vendors and service delivery models
  • Assess and develop effective governance and relationship management
  • Assessing and negotiating high-performing contracts
  • Measure progress and adapt to change
  • Healthcheck and benchmark your current deal to maximize value return


We are familiar with the demands of your role