Willful Disruption — Scaling, Operating and Changing the Digital Game:

A Gartner Trend Insight Report

Creating a willful intent strategy for digital disruption is a critical component for IT and TSP business leaders. Such a strategy helps them to prepare for challenges they may face but also to capitalize on innovations and cultural imperatives needed to scale and transform.

The term "disruption" typically brings to mind for people a particular digital giant (e.g., Airbnb, Facebook, Google, Uber, WeWork). For IT leaders, it might conjure thoughts of technologies like blockchain, Internet of Things (IoT), artificial intelligence/machine learning (AI/ML), or augmented/virtual reality. For many, it may also invoke the notion that their organization's place in its market is subject to the whim of such digital giants, which have a seemingly innate ability to conquer through the implementation of those technologies.

But in fact, digital disruption is so much more.