EDT: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 13:00 Application leaders are challenged with building a digital business while prioritizing customers' needs just as much as they prioritize their own. Successful customer-centric organizations share 10 habits when it comes to meeting customer demands while continuing to grow their businesses. In this session, we explore the critical success factors in building a customer-centric organization in the age of digital business.
EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 15:00 Analytics is undergoing a series of simultaneous, significant changes that are changing both who is doing and who (or what) is consuming this analysis. Understanding these changes, the impact they will have on your analytics team and the role they can play in your organization is essential to your migration to becoming a digital business.
A superior customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll. Face-to-face and voice interactions with customers are being steadily replaced by digital channels, and so the role of IT is increasingly important. In this webinar, we lay out a roadmap based on best practices to help you face the challenge.
Business capability modeling is used to represent how enterprises deliver strategic value to customers. These models represent the future-state capabilities of the business and illustrate how current capabilities need to change to support strategic opportunities and threats. This webinar is for those seeking to learn how to develop their business capability models and engage business and IT leaders.
IT leaders must assemble and establish platforms that sense and respond to evolving digital business demands and opportunities. Much of the technology they look to will derive from foundational web technologies, like horizontal portals, web content management systems and e-commerce platforms. But the future digital experience platform (DXP) must be more than a sum of these parts. In this session, we discuss the qualities and capabilities of the successful DXP.
This year's BI and Analytics Magic Quadrant includes new players, as well as movement in who are leaders, visionaries, and niche players. You'll hear from the authors on the biggest changes, how to interpret the Quadrant, and how best to use it to develop your BI strategy and get a glimpse at the next wave of disruption.