EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 If done properly, loyalty programs are an effective way to create and nurture a direct relationship with your customers. Gartner L2 evaluated loyalty programs of 96 brands in five verticals across several digital touchpoints to identify key attributes that drive successful loyalty program. In this webinar, we unveil insights from our findings and cover which features you should include for leading loyalty programs.
EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 The traditional data warehouse still forms the foundation of analytics programs. However, as demand for new data types and use cases increases, data warehouse architecture must evolve to meet these demands in both distributed and centralized solutions. Advanced architectures like the logical data warehouse help make this a reality. This webinar helps you choose the optimal platform and architecture for your analytics needs.
EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 The Gartner 2018 Hype Cycle reveals five emerging technology trends that will profoundly shift our spaces, blur the lines between human and machine and enable organizations to connect into new business ecosystems. As a technology leader, you will continue face rapidly accelerating technology innovation that will impact the way you deal with your workforces, customers and partners. In this webinar, we reveal 5 emerging technologies with the greatest impact on your organization, strategy and plan across the next decade and be the most important priorities for your executive team.
EDT: 11:00 a.m. | PDT: 8:00 a.m. | BST: 16:00 This webinar introduces and explores a new toolkit recently published by Gartner. This toolkit is designed to help data and analytics leaders explain and communicate a clear link between a piece of data in a business application and a business outcome that a senior executive would recognize. Such linkages, once exposed, can help inform and encourage the right business-focused data governance, analytics strategy, and business process improvement program.
Data and analytics is the centerpiece of digital business transformation and needs diversity to drive innovation and overcome challenges. However, data and analytics teams struggle to deliver vital insight due to bias and a lack of skills. Data and analytics leaders have an opportunity to lead the rest of IT in leveraging diversity to address these challenges. This webinar helps you take the first and most important steps to become a more diverse and data driven culture and optimize business outcomes.
RPA offerings are experiencing triple digit growth rates. In this webinar, we discuss the RPA journey starting with where these offerings fit into your enterprise automation strategy and when you should apply these technologies. We also present the key success factors for signing contracts, using service providers, applying governance and establishing centers of excellence. And finally, a look at what the future holds- how automation will change the value proposition in all organizations.
This webinar introduces the Gartner 2018 Hype Cycle Report. Hype cycles provide visual representation of the maturity and adoption of technologies and applications and how they will evolve over time. We review why hype cycles are important and how they impact your planning and innovation efforts. We examine key themes as well as what's hot and what's not playing out over the coming year. We finish by demonstrating how to create your own hype cycles and how to use them in your organization.
Processes for preparing data, analyzing data, building advanced analytics models, interpreting results and telling stories with data remain manual and prone to bias. The problem compounds as data volumes increase and become more complex, making it difficult to determine the most relevant, accurate and actionable findings. A new paradigm, augmented analytics, has emerged. Central to this development is machine-learning automation to augment human intelligence and contextual awareness by transforming how we create, interpret and share analytics. In this webinar, we discuss the impact of augment analytics and how you can plan for this disruption. You will learn how augmented analytics is crucial for unbiased, timely and accurate decisions and actions.
Just a small percent of workers in the US and UK want an artificial intelligence (AI) system as their co-worker or manager. What the workforce actually desires is for AI to be their helper: to make them look smarter and allow time for interesting tasks. They don't want to work for AI; they want AI to work for them. As coding gives way to AI training, IT is set to become the HR department for robots. What would a "robot resources" department do and how would that differ from the way IT normally evaluates, configure, and deploys technology? In this webinar, we explore how to position AI, robots, and automation as helpers. We envision a center of excellence modeled on HR that treats them as new employees rather than interlopers stealing jobs.
Superior customer experience is one of the few remaining means of sustainable competitive differentiation. Face-to-face and voice interactions with customers are being steadily replaced by digital channels. As a result, the role of IT has become increasingly important in customer communication. This session lays out a strategy roadmap based on best practices. Join us to learn how to implement superior customer experience and achieve competitive differentiation.