EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 Building a business case on the basis of improving the customer experience (CX) is not easy. The benefits must first be experienced by the customers and drive increased customer satisfaction, loyalty and advocacy. Then it has to result in improvements in either reduced costs and revenue growth or improved value for citizens in the longer term. This webinar examines how to build a business case to gain approval for a CX technology investment.
EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Data and analytics is central to how information and technology helps organizations operate, innovate, compete and drive productivity improvements. However, even though we're surrounded by new technology like blockchain, artificial intelligence (AI) and cloud, it remains a challenge for CEOs and CIOs to know when and where to invest in such things to reliably generate business value. Sufficient skills in the workforce, the right kind of technology innovation and effective organizational and process models are aligning at the same time to help ensure that governing data and analytics is now designed to be bite-sized, by the business, for the business. This is a great time to talk about data governance! Watch this webinar as we explore the latest technology, processes, skills and organizational models that are converging to help get more out of the "information" in IT.
EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 Enterprises seeking to improve processes, experiences, products, and services will increasingly find solutions outside of their enterprise. Enterprises can chose to leverage partners in the ecosystem and build their own to become platform businesses. Join this webinar, to find out how some car makers, municipalities, banks, and other enterprises have learned to leverage digital ecosystems. The next source of scale, execution and value will likely come from ecosystems.
EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 To succeed in digital business, data and analytics must be at the pulse of the organization and incorporated into all key decisions. As a result, new roles have emerged over the last few years and additional skills and competencies are required for existing roles. This webinar highlights the key roles and responsibilities in data and analytics and also the impact on the data and analytics organization model.
EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 A digital business technology platform is built, not bought. This webinar reviews the Gartner strategic roadmap to architect a digital business platform. This insight will help you modernize your application infrastructure by implementing a multi-grained mesh app and service architecture (MASA) while pairing it with a pervasive, enterprise-wide integration competency.
EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 Today's customer is no longer loyal to individual channels when engaging with companies. Instead, customers frequently move from channel-to-channel and device-to-device to communicate. To deliver a strong relationship and customer experience, it's critical that data points across channels and devices be linked into a single, unified, meaningful journey. Customer journey analytics aims to solve this challenge, but it's not easy. Watch this webinar for best practices and guidance on creating a customer journey analytics program and customer journey maps.
May 24 SGT: 10:00 a.m. (May 23 EDT: 10:00 p.m. | PDT: 7:00 p.m.) A fundamental shift is underway. From BI to AI, the need for data and analytics is pervasive - underpinning all business models, public service missions and our lives. We have an unprecedented opportunity and responsibility to creatively expand the data foundation and accelerate analytical discovery. To accomplish this, you must have an effective data and analytics strategy to scale its value. Digital business demands that data and analytics strategy evolves from being solely a contributor to other business changes to instead provoking business transformation. Yet, many strategy efforts are insufficient to identify the transformational opportunities afforded by game-changing advances like predictive analytics and artificial intelligence. This webinar covers the essentials for a modern data and analytics strategy, ways to expand your strategy development repertoire, and emerging approaches.
EDT: 9:00 a.m. | PDT: 6:00 a.m. | BST: 14:00 Digital businesses strive to create innovative customer experiences (CXs) by modernizing their enterprise applications. Adopting an API-based (headless) approach for your customer relationship management (CRM), commerce and other customer facing enterprise apps provides the agility and granularity to rapidly adapt to both user interface (UI) and application service changes. In this webinar, learn how an API-based approach provides the flexibility and agility to create optimal customer experiences and manage custom integrations within your enterprise application architecture. We will investigate the strengths and weaknesses of the headless architecture and examine practical use cases where the API-based approach fits.
Traditional business models and process improvement methods are siloed. The business culture is focused on executing process ("do") rather than analyzing, understanding and changing ("think.") To overcome this, improved data literacy is crucial. In this webinar, data and analytics leaders will learn data-centric facilitation practices to unlock the value of their enterprise information assets and achieve digital business success.