Trends and Topics on Virtually Every Area of IT
Customer Experience: Seven Questions a CIO Should Be Able to Answer
- How the CX should be measured
- Which projects will deliver the most positive CX
- Where the IT organization can help most
The customer experience (CX) is one of the few differentiators that is hard to imitate. Increasing numbers of executives see it as a critical competitive battleground. Customers punish poor CX's but reward great ones. This webinar provides answers to the seven most common CX questions that Gartner receives.