Gartner Webinars

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Customer Experience: Seven Questions a CIO Should Be Able to Answer

Discussion Topics:


  • How the CX should be measured
  • Which projects will deliver the most positive CX
  • Where the IT organization can help most

The customer experience (CX) is one of the few differentiators that is hard to imitate. Increasing numbers of executives see it as a critical competitive battleground. Customers punish poor CX's but reward great ones. This webinar provides answers to the seven most common CX questions that Gartner receives.

Hosted by:

Ed Thompson

VP Distinguished Analyst




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