Trends and Topics on Virtually Every Area of IT
Transforming Midsize Enterprise Customer and Employee Experience
Join us for 45 minutes
- How midsize enterprises can use existing components and new tools for fast, low-cost delivery
- Why users of all kinds are suffering from app fatigue
- How new interactions will transform engagement and experience
New technologies building on the first wave of mobile apps are now arriving, and these will once more transform the way we interact with our favourite brands and our employers. Chatbots, conversational UIs, VR/AR and wearables are opening up new, incremental channels, offering midsize enterprises the opportunity to compete in new ways at remarkably low cost. Good customer experience is a prime competitive advantage, and those organizations that fail to deliver quality will lose out. Improved employee experience is one of the best ways of helping customers, but one that is often forgotten.