Trends and Topics on Virtually Every Area of IT
Improving the Total Experience of Ownership Is a Design Imperative
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- How to identify all the stakeholders in a software system over the life of the system
- How to understand the requirements of all stakeholders
- How to measure and improve the total experience of ownership for all your software systems
Software is the essential nervous system of every enterprise. But software is expensive to create or buy, and even more expensive to operate, support, maintain, enhance and extend. But despite all that cost, levels of business satisfaction with software are generally poor - very few business managers or users are genuinely delighted by their software systems. IT needs a new, holistic focus on what is really meant by "quality" in software systems. That is what the total experience of ownership offers.