Gartner Webinars

Trends and Topics on Virtually Every Area of IT

Roadmap to a Differentiated Digital Customer Experience

Join us for 60 minutes

Discussion Topics:

  • Why the topic of customer experience is at the top of many CEOs' agendas
  • What other organizations are doing to improve the customer experience
  • How the IT department can best contribute

A superior customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll. Face-to-face and voice interactions with customers are being steadily replaced by digital channels, and so the role of IT is increasingly important. In this webinar, we lay out a roadmap based on best practices to help you face the challenge.


Hosted by:

Ed Thompson

VP Distinguished Analyst

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