Gartner Webinars
Trends and Topics on Virtually Every Area of IT
Roadmap to a Differentiated Digital Customer Experience
Join us for 60 minutes
Discussion Topics:
- Why the topic of customer experience is at the top of many CEOs' agendas
- What other organizations are doing to improve the customer experience
- How the IT department can best contribute
A superior customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll. Face-to-face and voice interactions with customers are being steadily replaced by digital channels, and so the role of IT is increasingly important. In this webinar, we lay out a roadmap based on best practices to help you face the challenge.
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