Trends and Topics on Virtually Every Area of IT
Top Emerging Trends and Their Impact on Customer Engagement
Join us for 60 minutes
- Key technology-driven societal and business trends, and their impact on customer engagement
- How to leverage this work in your customer planning and innovation efforts
This session presents Gartner's view of the top business, societal and technology trends most relevant to engaging customers in today's digital world. We review the trends, their impact on customer engagement and what you can do next to leverage this work in your customer experience initiatives.