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Avoid the Common Outsourcing Pitfalls: The Next Evolution

Watch this Gartner Sourcing and Vendor Relationship Webinar On-Demand

Discussion Topics:

  • The common pitfalls in SLA definition, and how to ensure they represent the real user experience.
  • How to structure the exit strategy so it doesn't become a nightmare.
  • How to retain the ability to drive positive provider behavior.

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IT outsourcing complexity is growing and hybrid solutions are now necessary to support the evolution of the organization's digital platform. This presentation highlights lessons learned from several outsourcing deals and what should be done differently to succeed in new-generation outsourcing. What are the common pitfalls in SLA definition, and how do you ensure they represent the real user experience? How do you structure the exit strategy so it doesn't become a nightmare? How do you retain the ability to drive positive provider behavior?


Hosted by:

Stephanie Stoudt-Hansen

Research Director

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