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To the Point: Design Thinking to Improve the Digital Customer Experience

Watch this free 60 minute Customer Experience webinar on-demand

Discussion Topics:

  • Empathize with the user through design thinking
  • Apply an approach that focuses on achieving the users' goals
  • Deliver high-impact user experiences, leading to compelling customer experiences

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Innovation begins with people. To succeed in business, we must innovate by developing a deep understanding of people and their real needs. Design thinking is a powerful approach that helps organizations create useful digital designs matched to people’s needs. With the design thinking process, organizations can aim, develop and shape ideas to become practical and attractive propositions for users or customers.

Hosted by:

Gene Phifer

VP Distinguished Analyst