Gartner Webinars

Trends and Topics on Virtually Every Area of Business

Can Blockchain Transform Your Customer Experience?

Watch this free 60 minute Trends and Predictions webinar on-demand

Discussion Topics:

  • What blockchain is and why it is important
  • The new opportunities blockchain brings for customer experience
  • How blockchain will impact your customer strategy, and how to get started

A recent Gartner survey reveals that 25% of CEOs perceive the impact of blockchain as major or transformational over the coming five years. While blockchain evolves into a platform for digital transformation, CIOs and application leaders supporting customer relationship management (CRM) and customer experience (CX) are in a unique position. They can use this opportunity to drive innovation and competitiveness by leveraging blockchain as part of their long term customer strategy. In this webinar, we discuss how and why blockchain technologies have the potential to transform the way your organization interacts with customers.


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Hosted by:

Nadine LeBlanc

Research Director

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