Gartner Webinars

Trends and Topics on Virtually Every Area of Business

Five Steps to Customer Experience Transformation

Watch this free 60 minute Customer Experience webinar on-demand

Discussion Topics:

  • The most common project types organizations are running to improve the CX
  • Five steps to transforming the CX
  • Top 10 technologies for improving the CX

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Customer experience (CX) is at the top of the CEO agenda. The range of technologies that can be used to improve customer satisfaction, loyalty and advocacy is wide, and that means IT is becoming even more involved. This webinar shares how successful organizations organize and operate their CX initiatives.


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Hosted by:

Gene Phifer

VP Distinguished Analyst

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