Gartner Webinars

Trends and Topics on Virtually Every Area of Business

How to Prioritize Customer Experience and Employee Experience in Projects

Watch this free 60 minute People & Culture webinar on-demand

Discussion Topics:

  • How to define the customer experience
  • How to define the employee experience
  • How to lead throughout the change experience

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Many digital business and IT projects suffer from forgetting the people involved - the humans as users of and participants in the systems being created or changed. Before, during, and after project execution, project leaders and product managers must refocus work to determine the human impact of delivered solutions. Other key IT and business roles must also alter their planning and delivery approaches to spend more time understanding the people perspective of change. This webinar provides key practices needed to assure the human dimension to change is not left out.


Hosted by:

Bruce Robertson

VP Distinguished Analyst

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