Trends and Topics on Virtually Every Area of Business
A Superior Customer Experience Strategy
Watch this free 60 minute Customer Experience webinar on-demand
- Why customer experience is at the top of CEO agendas
- Ways organizations are improving their customer experiences
- How IT can contribute to customer experience success
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Superior customer experience is one of the few remaining means of sustainable competitive differentiation. Face-to-face and voice interactions with customers are being steadily replaced by digital channels. As a result, the role of IT has become increasingly important in customer communication. This session lays out a strategy roadmap based on best practices. Join us to learn how to implement superior customer experience and achieve competitive differentiation.