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- Hybrid IT: Delivering IT as a Provider and a Trusted Broker
- Andrew Butler | George Weiss
- 7 November 2012
Cloud computing is taking multisourcing to a new, more dynamic level, changing the mission and operational model for IT and I&O in particular. Being a competitive IT provider isn’t good enough — the new core competency is being the trusted broker for services delivered from many, changing providers.
- Hybrid IT requires new organizational roles and structure, where the infrastructure and operations (I&O) organization can take on and/or delegate responsibility to external IT service providers, multisourcing service integrators (MSIs) and cloud services brokerages (CSBs) to deliver the needed IT services for its organization.
- The hybrid IT function within an organization will become one of the most critical technology and partnering investments made by enterprises, and will influence how IT makes decisions on all technologies and IT services used by the enterprise.
Cisco Content
Cloud Brokerage: Five Steps for IT Leadership
Although the goal of corporate strategic planning is to envision changes over the long term, the stark reality for IT in many organizations is that only incremental change seems possible in the short term. IT's ability to implement the changes needed to alter the competitive playing field might be limited by the siloed nature of most IT departments, where separate teams enact deployment cycles implemented on a product-by-product basis with each product set purchased and managed separately. Customization is usually the rule, with different servers selected for different applications by different teams. Attempts to integrate data center infrastructure and applications have been manual, time-consuming, and expensive efforts. With traditional data centers of the past limited to maintaining the status quo, this scenario often led to a breakdown and disconnect between corporate planning and IT capabilities.
Fortunately the situation is changing with the advent of cloud computing: CIOs have been freed from having to settle for incremental change, and IT can now be the enabler of line of business (LOB) requirements for faster innovations, new business models, and new revenue streams.
