Office of the Ombudsman

Guiding Principles

Gartner, Inc. is the leading provider of research and analysis on the information technology industry. Our principal business segments include Research, Consulting, Executive Programs and Events. Gartner clients include CIOs and senior IT leaders in corporations and government agencies, business leaders in high-tech and telecom enterprises and professional services firms, and technology investors, who all depend on Gartner insights to make better-informed decisions about the impact of technology on their operations, markets and strategies.

The independence and objectivity of our research and advice are hallmarks of the Gartner brand. We founded the technology research and advisory industry on these principles in 1979. With more than 60,000 clients, representing 10,000 distinct organizations worldwide, we remain the clear market leader. Client trust in our rigorous standards to safeguard independence and objectivity is the basis of our business.


Here are some key questions about our Guiding Principles on Independence and Objectivity.

Protecting the Gartner Brand
Vendor Issues
Consulting Engagements