A survey of boards of directors, taken late in 2020, showed that nearly 70% of respondents accelerated their digital roadmaps, as compared to the beginning of the year (see Use Gartner’s Digital Business Maturity Model to Plan Your Digital Business Acceleration). A common feature underpinning this state is a shift toward common ERP platforms, processes and datasets that can be leveraged for insight and decision making. These new platforms typically come with improved cybersecurity, helping mitigate a major risk for most companies. Some leading supply chains have reached a point in their transformation journeys where they consider themselves “digital first” in the use of technology to enable more seamless CXs, and more automated and insightful decisions in supply and product management at scale. However, digital transformation wouldn’t be possible without the right talent.
Leading companies conduct formal skills assessments and strategic workforce planning. AI, ML and big data analysis are the most sought-after capabilities, and most are simultaneously recruiting and developing these skills in their organizations. Several advanced supply chain organizations run digital literacy and dexterity programs to enable employees to better understand and exploit digital business opportunities, and learn how to use data-driven analytics for more informed decision making in their roles.
Given the rapid pace of digital transformation, change management is a critical organizational skill set. Supply chain leaders position new digital technologies as a means for employees to stop spending time on manual, non-value-added activities, so they can focus on customer value.