The World’s Most Important Gathering of CSCOs and Supply Chain Executives™

November 2 – 5, 2020 | Orlando, FL

Gartner Supply Chain Symposium/Xpo™ is going virtual

To continue providing you with the best possible customer experience as we navigate the uncertainties caused by Covid-19, we have decided to deliver the Gartner Supply Chain Symposium/Xpo™ portfolio virtually.

You will experience the same high-quality conference from Gartner without the health concerns relating to large in-person gatherings or traveling at this time.

We remain committed to helping executives across the enterprise make the right decisions and stay ahead of change. You can expect world-class independent insight and advice from Gartner experts and outside speakers brought to you virtually at our conference, including:

  • Actionable advice from our latest research to help you succeed in your mission critical priorities
  • Access to Gartner analysts through presentations, 1on1 meetings and interactive sessions
  • Insight on which technology solutions will add the most value to your business

If you have already registered for Gartner Supply Chain Symposium/Xpo™, we will contact you with further details. 

More information on the updated presentation, speakers and sessions will be posted here soon.

We look forward to welcoming you to our virtual conference!

- Gartner Conferences

Transform, redefine and innovate your supply chain strategy

Winning in the turns: Define your strategy, optimize your costs, nurture your talent

Top performers defy conventional thinking during disruptions. The most successful companies take risks in “the turns,” which can be economic, geopolitical, environmental, social or competitive. While some focus only on short-term mitigation tactics, top performers defy conventional thinking by maintaining focus on long-term strategy and implementing preconceived plans when anticipated disruptions occur. 

At Gartner Supply Chain Symposium/Xpo™ 2020, chief supply chain officers (CSCOs) and their leadership teams will gain a strategic view of the trends disrupting their business. Join thousands of your peers to discover insight and frameworks you can use to: 

  • Build supply chain agility and robustness - for systems, processes and decision making in the face of pandemics, natural disasters, tariff and economic uncertainty.
  • Measure successes and failures - know what to look for when making decisions to evolve your supply chain.
  • Harness your talent - create a culture that awards innovators and risk-takers.
  • Develop the mindset to focus on the long-term, allowing you to progress during uncertainty and drive toward sustainable sourcing.


  • Learn to sense and respond to changes in the business context as they happen. 
  • Create a minimum viable supply chain strategy that reduces the initial time and effort required, and allows execution to start earlier.  
  • Understand what steps are being taken by your top customers, and learn how to partner to ensure you stay in step with their changes.

Cost optimization

  • Learn how to implement a cost management discipline to allocate and execute resources while spurring innovation. 
  • Understand how to better utilize existing resources.  
  • Discover how to engage business stakeholders in discussions about opportunities to shift investments during a turn.


  • Ensure your resources are aligned to where the business will be investing. 
  • Understand your minimum staffing level. 
  • Persuade leadership that the need for talent does not switch on and off as economic cycles change.

The Gartner difference

Gartner is the world’s leading research and advisory company. We equip leaders and their teams in every major business function with the indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Across every industry and enterprise size, Gartner provides the expertise needed to tackle your key initiatives, stay ahead of competition and grow your organization’s value.

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  • Step 2 of 2

    Join a global community of CSCOs and supply chain executives

    • CSCOs and supply chain executives: Shape your vision, develop your strategy and digitize your supply chain. 
    • Leaders from supply chain planning, procurement, manufacturing, quality, logistics and customer fulfillment: Gain critical insights to improve your organization’s maturity, cut costs and improve productivity.
    • Supply chain technology and innovation leaders: Drive the business forward by developing a cohesive technology strategy. Disruptive and innovative capabilities are often the key to enabling business growth, innovation and agility. Our insights, advice and tools can help you develop these capabilities.

    Tracks at a Glance

    Attendees have access to over 130 sessions of the latest Gartner research. Each track has a particular area of focus that helps deliver what matters most to you and your organization.

    Track A

    Chief Supply Chain Officers: Strategy and Trends

    This track is for chief supply chain officers (CSCOs) and heads of supply chain strategy looking to find both inspiration and guidance in designing and planning for future trends and disruptions, and creating a supply chain strategy to win in the turns.

    Track B

    Chief Supply Chain Officers: Leadership and Governance

    The Leadership and Governance track provides inspiration and how-to’s for those looking to lead, govern and mature their organization to the demand-driven value network leadership aspiration, and helps you to integrate the end-to-end supply chain to support growth, optimize costs and manage complexity in the digital age.

    Track C

    Supply Chain Planning

    In an environment of political and economic uncertainty, fast and efficient decision making throughout sales and operations planning (S&OP) becomes more crucial than ever. This track offers insights for supply chain planning leaders on how to improve their process, organization, metrics and technology to further improve business performance in the turns.

    Track D

    Sourcing and Procurement

    Changing market dynamics are transforming the way procurement organizations interact with their internal customers and suppliers, forcing chief procurement officers (CPOs) to rethink their strategies for delivering business value. This track provides insights and frameworks to help CPOs deliver on their strategy, cost and talent objectives while creating new ways to add value to advance procurement’s strategic influence in the business.

    Track E

    Manufacturing Operations and Quality

    Business models are changing dramatically, customer expectations are heightening, lead times are shortening, and revolutionary new technology capabilities continue to emerge. This track cuts through the hype and provides CSCOs and manufacturing leaders the tactics and practical ways to unlock manufacturing’s ability to create and deliver the next level of value.

    Track F

    Logistics and Customer Fulfillment

    The future of logistics and customer fulfillment strategy and operations will be shaped by quickly evolving digital imperatives, complex supply chain trading partner ecosystems and transformative customer demands. This track helps inform and guide logistics and customer fulfillment leaders as they navigate and operate within a state of rapid change to deliver capabilities and outcomes required to secure both current and future competitive advantage.

    Track G

    Supply Chain Technology

    Strategic technology trends have the potential to drive significant disruption and deliver substantial opportunity. Supply chain IT leaders face the challenge of how to build the much-needed digital foundation. This track provides relevant, unbiased, practical insights and advice that inform decisions on technology acquisitions to advance in the digital journey.

    Track H


    Opportunities for value creation and stakeholder pressure are putting sustainability firmly on the agenda for supply chain professionals. This track provides insight into the sustainability strategies of tomorrow, where organizations shift their operating model to enable the circular economy, offering an advantage over competitors.

    Track I

    Customer Experience

    Increasingly, being competitive requires organizations to understand and adapt more quickly to their customers’ experience. This track informs and guides supply chain leaders in developing customer-centricity and designing solutions to enhance the customer experience.

    Track J

    Culture of Quality

    Quality has never mattered more. New technologies have empowered customers to seek out and compare an endless array of products from around the globe. Building a strong quality image can not only help companies avoid the next round of viral consumer punishment, but can also lead to significant competitive advantage. This track explores how to build and sustain a strong culture of quality.

    Industry Day

    Consumer-Retail Exchange

    Retail and consumer products supply chains are in an evolutionary period where consumers are continually changing, with expanding expectations, including social and sustainability issues. This exchange has been developed for supply chain leaders in the retail and consumer products industry who are ready to respond to this challenging environment, building out core capabilities and complementing them with innovative new ways of working to deliver an exceptional customer experience.

    Industry Day

    Industrial Manufacturing

    Industrial manufacturing leaders are deploying advances in automation, analytics and visibility as capabilities across their businesses from planning to operations and logistics increase. This track provides supply chain leaders in the industrial manufacturing industry who are balancing innovation with fiscal discipline while driving deep transformations in their supply chain network.

    Industry Day

    High-Tech Manufacturing

    High-tech leaders are deploying new capabilities across their supply chains and businesses to make better decisions faster, to keep up the clock speed of business. This track helps high-tech supply chain leaders who are not only looking at the increasingly challenging environment and trying to understand the risks, but also what opportunities it presents. Awareness of the macro trends strategies leaders are employing and ways to mitigate risks are key areas of focus.

    Industry Day

    Healthcare Exchange

    Winning in the turns requires focusing on supply chain strategy, cost optimization and talent development for healthcare life science companies. This exchange provides healthcare provider, life science manufacturer, distributor and retail pharmacy supply chain leaders ways to build capabilities in innovation, collaboration and alignment to improve human health.

    Novel Coronavirus update

    Gartner is closely monitoring developments related to the novel coronavirus (COVID-19), including guidance from the Centers for Disease Control & Prevention (CDC) and local, state, and federal government directives and guidance.

    We continue to evaluate the situation on a daily basis with regard to the health and safety of our attendees, employees, and partners, as well as our ability to deliver the conference experience our participants expect.

    We will communicate any updates directly to all registered attendees and exhibitors.