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Transition to a Digital-First Service Organization

Finance
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Finance

Article

Fill Finance’s Skill Gaps

Acquiring the most in-demand skills is a key part of finance transformation. Here’s how to do it.

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Article

Why and How Finance Must Build Robotics Capabilities

Rethink internal controls, develop competencies and find new ways to drive efficiencies.

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Research

CFO Actions in Response to COVID-19

Ensure you’re taking the right actions for your organization, employees, shareholders and yourself.

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Research

Future of Finance: 10 Trends to Watch Now

CFO trends shaping future finance innovation, leadership and strategy.

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Human Resources

Article

With Coronavirus in Mind, Is Your Organization Ready for Remote Work?

Coronavirus contingency plans require remote work. Prepare now for employee and workplace needs.

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Article

Know Which Benefits Your Employees Care About

Understand and offer the rewards your employees most care about to increase loyalty and performance.

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Research

Prioritizing HR Cost Optimization Initiatives

Learn key criteria for evaluating HR cost reduction opportunities.

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Webinar

The New High-Performing Manager

Discuss the various types of managers, the struggles they face, and the activities of the highest performers.

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Industries

Article

The Need for AI Governance in Healthcare

Establish AI governance to ensure AI solutions are trustworthy, safe and transparent.

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Article

5 Ways for Government CIOs to Optimize Cloud Deployment

Learn the lessons necessary to increase cloud deployment.

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Webinar

Leveraging AI for Success in Digital Insurance

Learn how AI can impact insurance and how to apply AI to help guide innovation.

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Webinar

IoT: Key Considerations for Driving Digital Value in Government

Understand today's Internet of Things landscape to win IoT government engagements.

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Information Technology

Article

Use This 3-Phase Framework to Navigate the COVID-19 Downturn

How executives manage the phases of the economic downturn will determine their organization’s future health.

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Article

7 Security Areas to Focus on During COVID-19

Given rapid responses to COVID-19, security and risk teams must focus on strategic areas.

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E-Book

The CIO’s Executive Communication Guide

Learn to speak the language of the C-suite to communicate the business value of IT.

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Webinar

Leading Through COVID-19: 10 Rules for Rapid IT Spend Reduction

Learn to cut costs in the least damaging way to the medium- and long-term health of the business.

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Innovation & Strategy

Article

The 5 Pillars of Strategy Execution

Corporate strategists must ensure effective and aligned execution.

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Article

How and Why to Keep Innovation Management On Track

Effectively manage innovation initiatives to avoid a common root cause of growth stalls.

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Insight

Successful Strategy Execution in a Complex World

Strengthen your strategy execution plan.

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Research

How to Structure Your R&D Team for New Product Development

A look at three different team structures and their relationship to product success.

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Legal & Compliance

Article

Stress-Test Your Business Continuity Management

Recent events, such as the spread of the coronavirus, demonstrate the need for stress-testing BCM plans.

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Article

4 Legal Tech Trends for 2020

These are the latest legal technology trends legal and compliance leaders must know.

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Research

Guide to Creating a Legal Cost Optimization Roadmap

Demonstrate sustainable cost effectiveness with these 5 steps.

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Research

Effectively Mitigate Third-Party Risk

Shift from a point-in-time to an iterative approach to manage new third-party risks.

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Marketing & Communications

Article

Adapt Your Marketing Strategy for COVID-19

CMOs need a proactive plan to adjust how they lead teams, speak to customers and manage brands.

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Article

Create Customer Journey Maps That People Will Use

Create customer journey maps internal teams can use to make customer experience improvements across the business.

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Research

COVID-19: What Western Brands Can Learn From B2B Marketers in China

Learn from the COVID-19 experiences and approach of brands operating in China.

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Webinar

Your CX Advantage: Gartner Expert Answers Your Questions

Get the answers and advice you need to make customer experience your true differentiator.

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Procurement & Operations

Article

2 Ways for Procurement to Uncover What’s Driving Costs Up

Insight into what makes costs go up can is necessary for procurement to make smarter decisions.

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Article

Get Started on Robotics in Procurement

The biggest return on RPA investment will be from repetitive, time-consuming, lower-value processes.

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Research

Procurement Leader Actions in Response to COVID-19

Take the right actions for your organization, employees, shareholders and yourself.

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E-Book

Build a Successful Procurement Strategic Plan

Ensure the effectiveness of your strategic planning and budgeting with this guide.

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Risk & Audit

Article

Gartner Quarterly Update on Top Emerging Business Risk

An increased number of physical and cyber risks lurked as 2019 came to a close.

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Article

Deliver Data-Driven Insights

Leaders who rely on hiring and training for data insights can do more with what they already have.

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Research

Planning Cost Optimization Initiatives for ERM

Navigate economic uncertainty with effective and sustainable cost optimization initiatives.

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Research

Planning Cost Optimization Initiatives for Audit

Actions for effectively planning your cost optimization initiative.

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Sales & Service

Article

Top 3 Pandemic-Driven Priorities for Sales Leaders

Sales leaders can expect rapid changes to the sales organization, customer ecosystem and supply chain.

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Article

What’s Your Customer Effort Score?

Reduce customer effort in service interactions to build customer loyalty.

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Research

Current and Future Technologies in Customer Service

Get a comprehensive picture of the state of technology across the service organization.

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Research

The 6 Types of Customer Service Issues and How to Resolve Them

Learn how to optimize your service channels to enable customers to effectively resolve their issues.

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Supply Chain

Article

Coronavirus: How to Secure Your Supply Chain

How supply chain leaders can mitigate instant disruption and plan for future incidents.

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Article

The 7 Dimensions of Digital Supply Chain Planning

A systematic approach to help which digital technologies to deploy in your organization.

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Webinar

2 Outcomes CSCOs Must Focus on When Cost Is Under Pressure

Which outcomes will enable success during times of cash and margin pressure?

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Research

Gartner’s Cost Optimization Playbook

Balance cost management with the need to support growth and service objectives.

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