Transition to Digital Government

Deliver value by focusing on data and analytics, evaluating business outcomes and addressing existing IT skills gaps.

Drive successful digital government initiatives

Digital maturity in government remains low. Government CIOs recognize the value of digital government transformation and understand that their agencies must be agile and innovative to succeed, but struggle to be responsive in developing and successfully completing digital initiatives. Agencies need a digital change agent to enable them to harness the power of data and drive efficiency.

80% of government organizations are still at the initial or developing digital maturity stages

If we hadn’t had an opportunity to work with Gartner for the last three years, we probably wouldn’t have been advanced as we are in most of the projects we’ve been working on. I think we still would have been doing trial-and-error testing, which would have been costly — not only just financially but also for time.

Randy Chang

CIO, Pearl Harbor Naval Shipyard & IMF

Make government data-driven

Data is at the heart of the digital government transformation. The transition to digital government requires careful planning and a focus on outcomes. To be successful, government CIOs must guide the digital journey, tackling both the strategic and tactical challenges with a relentless focus on using and sharing data to make government services more proactive, and its operations more efficient.

Around one-third of government organizations are, however, feeling increasing urgency to transform

Develop digital initiatives

Gartner provides leadership support across the federal, state and local government sectors to help leaders and their teams improve organizational efficiency and drive digital government transformation. Our data-driven expertise enables leaders to manage talent, make critical business decisions, displace costs, and mitigate risks to agency and department missions.

Government CIOs Must Resist Transformation Hype and Focus on Digital Optimization

Digital transformation in government is practically impossible when business models are inflexible and not easily disrupted. CIOs can increase their effectiveness and influence by managing transformation hype while continuously delivering solutions that optimize government services.

Government Digital Transformation and Innovation Primer for 2020

Governments look to emerging technologies, data, analytics and artificial intelligence to optimize and augment everything they do, while inspiring the innovation required to transform. Government CIOs must guide the digital journey, tackling the strategic and tactical challenges ahead.

Digital Maturity in Government: Lofty Ambitions Seldom Lead to Tangible Impacts

Data shows governments have low to moderate maturity for delivering public services in the digital age, with rigid service delivery models and ineffective metrics. Government CIOs can use this research to have a greater impact on the digital transformation of their organizations.

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Additional research

The IT Roadmap for Digital Business Transformation

Most CIOs have a common question - What is the best way to scope, scale, and lead the digital transformation that can deliver financial results?

Download our roadmap to discover the best practices successful CIOs and IT leaders follow to drive effective digital business transformation initiatives.

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Drive Digital Government Success

Hear Gartner client Randy Chang, CIO of Pearl Harbor Naval Shipyard & IMF, explain how Gartner is more than just research and tools but a true business collaborator that understands your industry and is dedicated to the success of your business.

Gartner is a trusted advisor and an objective resource for more than 15,000 enterprises in 100+ countries.

Learn more about how we can help you achieve your mission-critical priorities.