Gartner for IT Government & Public Sector Leaders

Get actionable, objective insight for you and your teams. Gartner expert guidance and tools enable you to make faster, smarter decisions. Achieve stronger performance on your organization’s mission critical priorities.

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Building a Value-Driving AI Strategy for Your Business

Don’t leap into AI (or GenAI) experiments without addressing 4 key elements for your strategy. Ensure you capture the value of AI by developing a strategy, not just tactics for your organization.

Beyond the Hype: Impact on Government of Generative AI

Find out what AI-based content generating tools, such as ChatGPT, mean for government agencies now and going forward, and what steps you need to take to harness their benefits.

Top Technology Trends in Government for 2023

Explore detailed predictions, opportunities like cloud-based legacy modernization and use of AI demand action even when the future is unclear. Access your detailed guide to capture the best value and drive your priorities.

Data and Analytics Roadmap for Government

Drive modernization and growth with D&A and operationalize a value and outcome-based Roadmap to establish a data-driven culture. Support your organization to enable decision-making from the boardroom to operations.

Cybersecurity Roadmap for Government Leaders

By 2025, 75% of government CIOs will be directly responsible for security outside of IT, including operational and mission-critical technology environments. Increase resilience and reduce risks with adaptive cybersecurity using 5 key actions!

Insights to support your mission-critical priorities

Access proven management and technology research anytime

Why Government Leaders Choose Gartner for faster, smarter decisions with confidence as you transform government.

Leadership Vision explores the top 3 strategic priorities for IT Leaders.

Attract, Upskill and Retain Public Sector IT Talent while preparing for future of work challenges and opportunities tools and diagnostics.

Benchmark for Data & Analytics in Government to establish a maturity baseline and prioritize improvements.

How a U.S. County executed on digital initiatives over 5 years with Gartner research and analyst insight.

Make confident decisions

Gartner Hype Cycle™ gives a view of how technologies or applications will evolve over time and helps you discern the hype from what’s commercially viable.

Gartner IT Score gives you a custom, on-demand view of your function’s performance and maturity versus a benchmark peer group, and enables you to plot your improvement path. 

Gartner Magic Quadrant™ research helps you find best-in-class vendors of software solutions and services.

Gartner BuySmart™ helps you make fast, smart budget and tech purchasing decisions.

Gartner Digital Execution Scorecard™ provides a common language that connects strategic digital priorities to underlying digital enablers, to provide clarity around high-impact technology investments.

Capitalize on expert guidance

Connect with peers on real-world action

Measure, prioritize and improve your organization's performance

Chief Information Officers play an intergral role in digital transformation.

Chief Information Security Officers enable business leaders to make the right decisions. 

Chief Data Officers can create competitive advantage through data and analytics innovation, data literacy and data-driven digital transformation.

Infrastructure and Operations leaders need to keep the pace with technology innovations and meet digital business goals.

Support for other IT leadership roles to execute on application and software engineering, IT sourcing and vendor management, enterprise architect and technical professional mission-critical strategies.

Why Department of Defense Leaders Choose Gartner to get actionable insights from industry experts on the mission-critical priorities.

Questions Gartner can help you answer

With the pace of change and the increased use of cloud services, the role of public sector technology leaders continues to shift from running technology towards helping government improve mission outcomes, enabled by new technologies. Technology leaders need to move away from being "order takers" to "strategic contributors" in helping achieve better outcomes by identifying opportunities to leverage data more effectively and not just automate, but also by eliminating processes. This requires better awareness and proactive engagement in identifying mission-critical challenges and opportunities at the strategic level through stronger relationships at the C-level.

Initiative: What Technology Trends Enable Government CIOs to Meet Stakeholder Needs?



An IT strategy exists primarily to enable the achievement of mission-critical goals and outcomes. Therefore, to be effective, government leaders must collectively define and agree on the key goals and outcomes they intend to accomplish, and through actions beyond a written strategy, demonstrate the importance of the goals and outcomes through their commitment of time and resources in making them a priority and resolving conflicts across the organization. Where necessary, this includes explicitly stating what the priorities are versus those things that are not and providing the necessary resources for IT to enable those priorities.  

IT modernization is a strategy to reduce the risks of technical debt by migrating from legacy systems to new applications or platforms and consolidating workflows in favor of more automated, innovative services. The benefits of business process optimization — step-change improvements to operating processes and service models — are among the efficiency and effectiveness metrics needed to support a business case for IT modernization. Both IT modernization and business process optimization are aligned to the same goal, which is to make an enduring impact on how government organizations achieve their mission.

While often relatively slowly, change does happen in government usually as a reaction to crisis or change of political leaders. Both can impact the IT strategy, no matter how relevant it is at the time of adoption. However, IT strategies can become more future proof through better anticipation of long-term strategic direction of the organization by focusing on what the best possible outcomes for any given government program are and the technology best positioned to achieve those outcomes. Evaluating the impact of broader societal trends and emerging innovations can ensure strategic alignment of long-term organizational business needs with a changing technology landscape. In politics, intended outcomes may shift with the political winds, but by adopting more flexible and adaptable technologies, even political changes of direction can benefit from what is already being deployed.

Digital government services refer to both the use of digital channels to deliver traditional government services and the transformation of government services by leveraging digital data. The latter can lead to new citizen experience, new services, as well as the elimination of traditional touch points and services. The term “digital services” refers to both actual services, where a citizen or an enterprise are recipients of an actual service — such as social benefits or grants, and to compliance or enforcement interactions — such as tax collection or case investigation. Given the pervasive use of digital technologies in all aspects of government service design and operation, the term digital is expected to progressively disappear as a distinctive aspect of government service and technology strategies. 

Initiative: Why Government Leaders Choose Gartner

Drive stronger performance on your mission-critical priorities.