Gartner for Customer Service & Support Leaders
Best Practices to Achieve your Priorities

Build effective customer-centric strategies and deliver high-quality service experiences

Gain expert guidance and tools to enable faster, smarter decisions and stronger performance on an organization's most critical priorities.

With Gartner for Customer Service & Support Leaders, you can:

Access proven management and technology research anytime

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Get one-on-one advice from Gartner experts on your most critical priorities

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Make confident decisions using our benchmarks and diagnostics

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Connect directly with peers to discuss your key issues and common initiatives

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Customer Service & Support Client Success Stories

Customer Service & Support Trends

Dynamic Customer Engagement

Currently, only 9% of customer service experiences are fully resolved by self-service. The future state of the customer service and support experience is proactive and prescriptive, enabled by analytics, insights and a set of new capabilities.

Gartner's dynamic customer engagement (DCE) approach results in increased revenue, reduced cost, and improved customer experience. Download the Gartner DCE roadmap for a step by step roadmap for customer service and support leaders to successfully implement DCE.

Customer Service & Support Research

Gartner is a trusted advisor and an objective resource for more than 14,000 enterprises in 100+ countries.

Learn more about how we can help you achieve your most critical priorities.