A senior director of client services turned to Gartner for comprehensive support on improving live service channels and multichannel strategy through tools, expert guidance and research.
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Gartner for Customer Service & Support Leaders
Get actionable, objective insight for you and your team. Gartner for Customer Service & Support Leaders helps you build effective customer-centric strategies and deliver high-quality service experiences.
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2022 Key Customer Service Priorities
The past two years have been disruptive for the workplace, so it’s more difficult than ever to know if your organization is focusing on the right set of priorities. Learn what customer service leaders are focused on in 2022.
Insights to drive stronger performance
Client Success Stories
See how Gartner helped other companies achieve their customer service and support goals.
- Reduce Cost to Serve
- Transform Hiring Process
- Improve Service Channels
Reducing Cost to Serve by Improving Customer Loyalty
Transform the Hiring Process for Frontline Service Talent
To elevate its customer experience, a leading Australian university worked with Gartner to reform its talent management practices for hiring frontline service representatives.
Improve the Effectiveness of Service Channels
1% of Northwestern Mutual’s clients were calling to make payments over the phone, driving approximately 25% of payment processing costs. With Gartner's help, Northwestern Mutual saw a cost savings of almost $1 million.
