Gartner for Customer Service and Support Leaders can help:
- Maintain customer loyalty while containing costs
- Optimize service channel strategies
- Hire, develop and retain high-potential frontline staff
- Make smarter digital and technology decisions
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Gartner for Customer Service & Support Leaders
Best Practices to Achieve your Priorities
Build effective customer-centric strategies and deliver high-quality service experiences
Gain expert guidance and tools to enable faster, smarter decisions and stronger performance on an organization's most critical priorities.
With Gartner for Customer Service & Support Leaders, you can:
Access proven management and technology research anytime
Get one-on-one advice from Gartner experts on your most critical priorities
Make confident decisions using our benchmarks and diagnostics
Connect directly with peers to discuss your key issues and common initiatives
Customer Service & Support Client Success Stories
Customer Service & Support Trends
Dynamic Customer Engagement
Currently, only 9% of customer service experiences are fully resolved by self-service. The future state of the customer service and support experience is proactive and prescriptive, enabled by analytics, insights and a set of new capabilities.
Gartner's dynamic customer engagement (DCE) approach results in increased revenue, reduced cost, and improved customer experience. Download the Gartner DCE roadmap for a step by step roadmap for customer service and support leaders to successfully implement DCE.
Customer Service & Support Research
Gartner is an objective resource for more than 14,000 enterprises in 100+ countries.
Learn more about how we can help you achieve your most critical priorities.