What Is the Self-Service Experience Assessment?

The Self-Service Experience Assessment is an assessment that utilizes a set of comprehensive questions to produce an evaluation of your organization’s service and support capabilities for customer-facing websites.

The Self-Service Experience Assessment can be used to:

Participate in this assessment to:

Improve the digital service and support experience and self-service success rate of your organization’s website.

Understand the strengths and opportunities of your organization’s website by establishing a capability baseline.

Benchmark your organization’s website against industry peers to see how your support capabilities compare.

Understand best-in-class self-service functionality if you are new to your role, and help determine which capabilities to prioritize.

Learn more about the Gartner Customer Service Self-Service Experience Assessment.

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What you get:

Report Output

Obtain ratings of all support capabilities within your customer-facing website.

Expert Guidance

Save time interpreting the report with a diagnostic results walkthrough call with a Gartner expert to determine the next steps for your organization.


Gain insights into how your websites' support capabilities compare to your industry peers.

Related insights

Gartner clients can log in to access the full library.

Drive stronger performance on your mission-critical priorities.