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Demand for assisted service remains high as investments in self-service fail to meet customer expectations. Download our guide to improve the timeliness and fidelity of self-service content by integrating knowledge management that is enhanced by AI-enabled automation.
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The future of customer service and support is contextualized, predictive, value-focused and ubiquitous. Customer service and support leaders must prepare for five emerging trends that will shape their function through 2025 and beyond.
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Implement these 10 quick win tactics to help lower operating costs, recover faster and build organization resiliency for future events and opportunities.
Download the guide to pivot toward a customer value enhancement strategy that — together with low-effort resolution — will increase customer retention, positive word of mouth and wallet share.
Prepare your organization for the adoption of a new identity that prioritizes company value above all.
Find new, innovative ways to demonstrate value back to the business and drive enhanced customer outcomes.
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