When you transition activities to a business process outsourcing (BPO) partner, you face the challenge of managing internal stakeholder expectations while also creating a successful new partnership. To handle this challenge, service leaders need to find a balance that ensures a smooth transition and does not harm the customer experience.

Download this Gartner guide to learn how to:

  • Identify which service activities to keep in-house and which to outsource
  • Form internal vendor management and support service teams
  • Facilitate a smooth transfer of process knowledge and best practices