While technology always plays an integral role in CSS, the COVID-19 pandemic accelerated existing trends in digital service migration, and placed greater pressure on organizations to update outdated workforce management capabilities. As the service technology landscape rapidly advances, customer service and support leaders must make difficult investment decisions. Use this tool to:

  • Benchmark your service technology roadmap against industry trends
  • Learn how your peers are thinking about service technology investments
  • Evaluate deployment and value trends across 51 established and emerging service technologies