Customer Service & Support Client Success Stories

Learn how Gartner helps customer service and support teams around the world achieve their mission-critical priorities

Empowering the Customer Service Rep

Learn how UGI Utilities Inc, a subsidiary of UGI Corporation, utilized Gartner’s Service Rep Experience Survey to keep up with employee satisfaction and reduce turnover within six months.

Title Case

Transform the Hiring Process for Frontline Service Talent

Learn how Gartner for Customer Service & Support helped a leading Australian university streamline their hiring process and improve both speed to hire and the quality of their applicant pool.

Read Now

Reducing cost to serve by improving customer loyalty

Customer leaders should improve the customer experience, loyalty and satisfaction while also managing down the cost of customer service operations.

Read Now

Discover significant cost savings with low risk to the client experience

Learn how Northwestern Mutual implemented an “Intentional Omnichannel” program for managing payments and developed an intentional change management strategy with the help of Gartner.

Read Now
View
  • 1
of 1

Drive stronger performance on your mission-critical priorities.