Explore webinars that equip Customer Service & Support leaders to deliver high-quality service experiences while containing costs.
Learn how to activate your EVP across candidate/employee life cycles to attract and retain top talent in a com...
UPCOMING
UPCOMING
October 20
10:00 a.m. EDT
1 hour
Unlock the true potential of a seamless service channel journey.
UPCOMING
UPCOMING
October 24
11:00 a.m. EDT
1 hour
Understand how and where CIOs can become growth leaders in this uncertain macroeconomic climate.
UPCOMING
UPCOMING
October 30
11:00 a.m. EDT
1 hour
Learn the methods to explore trends, evaluate the relevant opportunities and risks, and effectively communicat...
UPCOMING
UPCOMING
October 31
10:00 a.m. EDT
1 hour
Transformations require humans to change in deep and meaningful ways. Yet, most organizations collectively ten...
UPCOMING
UPCOMING
November 06
10:00 a.m. EST
1 hour
Understand a high-level introduction to artificial intelligence (AI) and its practical impact on organizations...
UPCOMING
UPCOMING
November 09
10:00 a.m. EST
1 hour
Identify the key components of a successful customer service & support analytics strategy that drives business...
ON-DEMAND
ON-DEMAND
1 hour
Explore applications of the various generative AI models, how you can identify high-value use cases and first ...
ON-DEMAND
ON-DEMAND
1 hour
Explore four must have considerations when developing your request for proposal (RFP) process to identify BPO ...
ON-DEMAND
ON-DEMAND
1 hour
Understand a high-level introduction to artificial intelligence (AI) and its practical impact on organizations...
ON-DEMAND
ON-DEMAND
1 hour
Learn how to activate your EVP across candidate/employee life cycles to attract and retain top talent in a com...
ON-DEMAND
ON-DEMAND
1 hour
Understand the benefits and limitations of generative AI.
ON-DEMAND
ON-DEMAND
1 hour