2026 Technology Trends in Customer Service and Support

• Recognize and prioritize the technology trends having the greatest impact on service and support

• Evaluate emerging procurement risks and opportunities

• Apply actionable insights to strengthen your service and support strategy

For service and support leaders, keeping up with technology change can feel like a full-time job. New agentic capabilities, AI use cases, vendor consolidation and evolving channel strategies are creating both opportunity and uncertainty, making it increasingly difficult to distinguish meaningful trends from market hype. Drawing on Gartner insights from more than 150 service and support leaders, this session cuts through the noise to highlight the trends most likely to shape service and support over the next three years, helping attendees make more informed technology investments, avoid procurement missteps and build a clearer roadmap for the future.

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