Trends and Topics on Virtually Every Area of Business
Get actionable advice in 60 minutes from the world's most respected experts. Keep pace with the latest issues that impact business.
Get actionable advice in 60 minutes from the world's most respected experts. Keep pace with the latest issues that impact business.
Hosted by Whit Andrews
November 19, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
Artificial Intelligence (AI) can transform your customer journey. AI-related technologies provide deep insights into B2B sales processes and drive automation of those processes, but AI's bigger impact will be felt in your B2B customer experience (CX) programs and strategy. This customer experience webinar explores the current AI-related technologies that can transform your B2B CX initiatives and examines use cases of those already reaping the benefits.
Hosted by: Ilona Hansen
November 19, 2018 | EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00
Governance is one of the most difficult challenges organizations face as they aim to drive business value through data and analytics programs. This data and analytics webinar examines the foundations for establishing effective governance. We will address the essential elements of effective data and analytics governance, benefits you can expect from implementing such a framework, and how your organization can put an effective framework into practice.
Hosted by: Saul Judah
November 20, 2018
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Hosted by: Milly Xiang
November 20, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
Technical professionals charged with securing the enterprise face a unique and developing challenge - how to secure the proliferation of internet of things (IoT) endpoints within their organization. This IoT webinar explores techniques you can use to not only protect your IoT endpoints, but also the rest of your environment from potential threats.
Hosted by: Mark Judd
November 20, 2018 | EST: 12:00 p.m. | PDT: 9:00 a.m. | GMT: 17:00
Maybe the best way to take advantage of artificial intelligence (AI) is to hold a mirror up to it: "Rather than trying to work against human nature, I think we should be working with human nature," behavioral psychologist Dan Ariely said about the applicability of AI. In this AI webinar, we look at whether you can use a metamodel of AI through the eyes of people, their expectations and hopes to fix past problems, address current needs and fulfill future aspirations. Most importantly, this model will help to use the opposites of AI to surface how to truly take advantage of AI.
Hosted by: Svetlana Sicular
November 27, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
Developing a strategy has gotten easier over the past few yearswith 15 pages replacing hundreds. But even 15 pages can be 14 too many when trying to communicate how information and technology (I&T) contribute to enterprise success. There is a science to developing an IT strategy, and there is an art. This strategy and planning webinar explores the art of strategic planning, helping attendees learn how to articulate I&T's contribution to business success.
Hosted by: Heather Colella
November 27, 2018 | EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00
Leading companies across varied industries move from "just" digital business to using technology to tackle society's larger issues. "Identity" becomes about who you are in the digital society. "Access" becomes about being able to participate in, well, life. This provocative, fast-paced webinar argues that the Silicon Valley way of creating a better world is short-sighted and misguided.
Hosted by: Frank Buytendijk
November 28, 2018 | EST: 12:00 p.m. | PDT: 9:00 a.m. | GMT: 17:00
Over 70% of finance organizations have reported using or piloting Robotic Process Automation (RPA). Adoption levels are also growing beyond this constituency in many functional areas. In this artificial intelligence webinar, we present Gartner predictions on how RPA offerings will morph and evolve. Business and IT leaders must be aware of these shifts to seize opportunities and manage risk.
Hosted by: Frances Karamouzis, Arthur Villa
November 28, 2018
Governance is one of the most difficult challenges faced by organizations aiming to drive business value through data and analytics programs. This data and analytics webinar discusses the foundations for establishing effective governance. It addresses the essential elements of an effective data and analytics governance, what benefits you can expect from this framework and how your should approach putting an effective framework into practice.
Hosted by: Sally Parker
November 29, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
Successfully implementing governance requires both leadership and execution. Great leaders are masters of process. They understand that executing governance programs requires process, discipline and creativity. Governance processes are not "one size fits all." This strategy and planning webinar focuses on designing a governance process to suit the specific needs of your enterprise.
Hosted by: Heather Colella
December 04, 2018 | EST: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 14:00
It's all well and good to say, "Fail fast! Fail forward! Fail often!" But you're not a Silicon Valley start-up and you face stealthy, insidious organizational antibodies. In most cases, there is an incompatibility between the failure required for successful innovation and the failure-phobia that inhabits corporate culture. This webinar explores the difference between good and bad innovation failure, and provides a way to get around the innovation assassins that lurk in every enterprise.
Hosted by: Mary Mesaglio
December 04, 2018 | EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00
Welcome to the most disruptive period of all time for infrastructure and operations (I&O). Cloud is now a matter of "when" and "how," but the data center remains critical to most enterprises. This data and analytics webinar reveals where we are headed for designing and automating data environments that optimize on-premises, hybrid and multicloud architectures.
Hosted by: Gregory Murray
December 05, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
The business demands faster time to insight than ever before to remain competitive, particularly as more industries face digital disruption. Thus, analytics become more pervasive across the enterprise with insights derived from a growing number of diverse internal and external data sources, with varying degrees of trustworthiness. This increasing complexity and business urgency challenge businesspeople to get insights needed in time without IT assistance, while data and analytics leaders struggle to respond due to their over-reliance on IT-centric tools. In fact, organizations report that they spend more than 60% of their time in data preparation, leaving little time for actual analysis. It's time to flip that equation. This must-attend webinar provides you with the tools and techniques you need to provide timely, complete, integrated and curated data to businesspeople for analytics and data science success.
Hosted by: Ehtisham Zaidi
December 05, 2018 | EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00
Every organization is surrounded by a business ecosystem of customers, partners, suppliers, competitors and more. Digital innovation turns organizations outwards into the business ecosystem, creating opportunities for new business models, services and customer experiences. This webinar looks at how digital drives the development of your business ecosystem and how your organization can take advantage of the opportunities that the business ecosystem offers.
Hosted by: Marcus Blosch
December 06, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next 5 years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore. Join this webinar to identify the strategic technology trends that will have the biggest impact in 2019 and beyond.
Hosted by: David Cearley
December 10, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
Digital business is maturing, from tentative experiment to application at scale all across the whole economy. In the face of this profound change, how should CIOs respond? Join this CIO agenda webinar to find out what 3,102 of your peers are doing to build a new foundation to master this change. This webinar presents you with an opportunity to compare and contrast your view of the future with that of your peer group so you can use these insights to refine your leadership agenda for 2019.
Hosted by: Chris Howard, Tomas Nielsen
December 10, 2018 | EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00
With all the noise around artificial intelligence (AI), it is critical that you spot quick wins while building longer-term strategic investments. But digital workplace leaders are often not sure where or how AI best fits into their organization and how to apply it. This AI webinar provides a pragmatic framework as we outline the technologies, common applications, and how they are being deployed.
Hosted by: Whit Andrews
December 11, 2018 | EST: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 14:00
What's standing in the way of your digital business growth? Talent and skills. IT leaders must infuse their workforce with the talent and skills needed to propel the digital enterprise. This webinar breaks down the market trends and best practices for planning, acquiring and developing IT talent and skills required to support digital business.
Hosted by: Daniel Sanchez Reina
December 11, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
Forget asking if blockchain is right for your organization. The real question needs to be: Where will blockchain most help my organization? Blockchain first emerged as a finance vehicle (think Bitcoin), but enterprises across many sectors and regions now apply the evolving technology in a widening array of use cases. Join Gartner expert David Groombridge as he tackles blockchain questions sourced from your peers to help you understand how blockchain is being deployed across industries and how it can be leveraged by your business.
Hosted by: David Groombridge
December 12, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
Business value of IT (BVIT) sits high atop most CIOs' agendas. They say it is vital to driving credibility in IT and that it is critical they get increased funding to drive it. Yet, many think it cannot be measured and that it's pointless to even try. There are many myths out there surrounding BVIT. In 2018, Gartner for the first time conducted a comprehensive study to find the truth behind BVIT. Why is it important? What is the impact if not done well? How do you measure IT's business value, and how will this change in the next 5 years? In this cost optimization webinar, we finally reveal the truth about business value of IT.
Hosted by: Sanil Solanki
December 12, 2018 | EST: 12:00 p.m. | PDT: 9:00 a.m. | GMT: 17:00
As digital business transformation expands, your organization's future success depends on how you adjust to new customer-centric business models. CIOs and application leaders must anticipate future customer and business expectations by adopting scenario-based planning. This customer experience webinar explores 4 planning scenarios for customer-centric organizations and the key technology investments they need to succeed.
Hosted by: Nadine LeBlanc
December 13, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
The top question in cloud computing is "How do we build a comprehensive cloud strategy?" CIOs and IT leaders struggle with prioritization and creating a strategy to ensure cloud success. This cloud webinar takes a "cookbook approach" to building a cloud strategy, a one service at a time method that utilizes principles such as Bimodal IT. We provide actionable advice on structuring a cloud strategy document and principles to guide you, as well as suggestions on "which applications go where?" as a more tactical subset.
Hosted by: David Smith
December 13, 2018 | EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00
Digital business at scale demands better consumer engagement, faster delivery of digital "products" and a secure information and technology (I&T) foundation on which to build them. The IT organization and the CIO are at center stage to create this foundation. Based on a worldwide survey of and input from CIOs and IT leaders, this webinar will provide midsize enterprise CIOs and IT leaders with opportunity to compare and contrast their own views of the future and priorities with those of their peers. This comparison helps you diminish the risks of future decisions and the likelihood of overlooking something critical.
Hosted by: Jose Ruggero
December 17, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
Your customers are your most important asset -- without them you have no business. You must satisfy your current customers while always growing your base. Thus, it is critical for you to identify and target prospects. You need a strong value story that will resonate with prospects, establish credibility and trust, and motivate your target audience to take action. You must couple this with an effective sales process that incorporates many moving parts. In this webinar, Gartner expert Rob Addy reveals how the Gartner Customer Acquisition Key Initiative can help tech CEOs craft the most compelling value story while instilling a market-leading sales process.
Hosted by: Rob Addy
December 17, 2018 | EST: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 16:00
Do you have a customer-centric supply chain? Gartner predicts that by 2020, customer experience will overtake price and product as the key differentiator, requiring supply chain leaders to manage shifting customer expectations while adapting to new digital business models. Customer fulfillment leaders have a unique understanding of the customer that can help link the supply chain, the business, and the customer to design solutions that enhance the customer experience. In this webinar, we reveal the results of the Gartner 2018 Supply Chain Customer Fulfillment and Collaboration survey and what they mean for the future of your organization.
Hosted by: Beth Coppinger
December 18, 2018 | EST: 9:00 a.m. | PDT: 6:00 a.m. | GMT: 14:00
Clearly articulating the business value of cybersecurity remains one of the major obstacles that CIOs and CISOs face. The benefits of cybersecurity must be translated into business terminology. This security and risk webinar shares best practices to develop and communicate an effective business case for security investment.
Hosted by: Tom Scholtz
December 18, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
Your business every business runs on data. Yet, are you getting the most value out of your data? Just as important, are you ready for the changes coming in 2019 and beyond? Join this video panel webinar with Gartner experts Mark Beyer, Frank Buytendijk, Jorgen Heizenberg and Rita Sallam as they explore the key data & analytics topics, including strategy, tools, best practices, organizational design and service providers. They will give you the insights you need to harness data as a business growth driver in 2019 and to be flexible to adjust the future changes that will most impact your organization.
Hosted by: Frank Buytendijk, Mark Beyer, Rita Sallam, Jorgen Heizenberg
December 19, 2018 | EST: 10:00 a.m. | PDT: 7:00 a.m. | GMT: 15:00
The program and portfolio management (PPM) function is unique in the enterprise. It has the most diverse set of contacts, because it serves clients from across the company. However. digital transformation reshapes how we run projects. In this webinar, discover what PPM leaders must do to drive success in 2019 and beyond.
Hosted by: Mbula Schoen
January 08, 2019
8 January 2:00 PM Beijing Time Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.
Hosted by: Owen Chen
Will digital transformation lead you to extinction? Organizations of all sizes face pressure to move forward with digital business transformation. It is commonly thought that digital technologies can level the playing field and that digital business will generally benefit nimble organizations. Contrary to the prevailing wisdom, Gardner thinks that most midsize enterprises will not only fail in their attempt at transformation, but it will put them at risk of going out of business. In this webinar, we reveal Maverick research on the impact of digital business and artificial intelligence (AI) on mid- to small-size organizations, mistakes to avoid and how to remain competitive.
Hosted by: Federica Troni
Many organizations are under-achieving against their digital ambition by investing in digital technologies only to optimize their business performance, rather than transform it. Gartner believes that by understanding the principles of digital economics, CIOs and IT Leaders will be fully able to evaluate and leverage digital technologies in the ways which can help create much needed top line growth that CEOs are after.
Hosted by: Chet Geschickter, Sanil Solanki
The Gartner annual CMO Spend survey is a strategic marketing bellwether that taps into the budget and spending commitments of CMOs in North America and UK. The CMO Spend Survey uncovers capabilities, channels and metrics that are essential to marketing success. This marketing webinar reveals the must-see key findings of the Gartner 2018-2019 CMO Spend Survey that will impact CMOs and marketing leaders across every industry.
Hosted by: Ewan McIntyre
2:00 PM SGT (1:00 am EST) Blockchain offers enormous promise, but how can you extract business value from it? While blockchain applications are seemingly broad, there are few successful business models or instances that provide ready-to-use templates. This webinar uncovers ways to exploit blockchain and provides examples of initiatives adopted by startups, large enterprises, market infrastructure companies and others, spanning across industries and governments in Asia.
Hosted by: Adrian Leow
How can your supply chain make people healthier and enable a healthy bottom line? Meet the 10th annual Gartner Healthcare Supply Chain Top 25. These 25 manufacturers, IDNs, distributors and retail pharmacies deploy leading-edge supply chain solutions that improve human health at sustainable costs. Their accomplishments offer a guide to success that will better prepare all members of the extended healthcare supply chain to face the current and future challenges of the industry.
Hosted by: Eric O'Daffer, Stephen Meyer, Lisa Callinan
CEOs and CIOs face unprecedented risk and disruption from emerging technologies and innovation. Now get the power to turn those disruptions to your advantage -- the Power of 5. This webinar reveals the five key actions you can take to overcome digital disruption. You get advantageous insights on business model evolution, changing the value conversation, concentrating on the customer, building an innovative culture, and talent acquisition strategies.
Hosted by: Helen Huntley
Many IT organizations struggle to motivate highly tenured staff to become a digital-ready workforce. To be successful your team needs talent with a new skill sets, competencies and jobs. This webinar delves into effective techniques and programs that CIOs and IT leaders need to re-engage their workforce and be responsiveness to digital demands.
Hosted by: Diane Berry
Infrastructure and operations (I&O) leaders, CIOs and CTOs struggle to maintain existing operations while also adapting to an ever-increasing array of new technologies that business leaders request. There's rarely enough time to look beyond short planning horizons. This complimentary I&O webinar highlights emerging business and technology trends most impacting IT and how you can get ahead of the curve.
Hosted by: Philip Dawson
Can your security protect your success? Last year, Gartner introduced a new strategic approach for information security -- Continuous Adaptive Risk and Trust Assessment (CARTA). This new charter embraces the reality of securing a world where our digital business capabilities are accessed anywhere, by anyone from any device and where attackers continue to innovate. This security and risk webinar explores the significant changes to security and infrastructure required by CARTA. We also share the 7 principles of CARTA and implications for your security organization.
Hosted by: Neil MacDonald
Internet of things (IoT) data is both high volume and high velocity. Consider how billions of devices, outside your line of sight and generating oceans of events, will put added pressure on your ability to ingest, store and process data. Digital business and IoT hold massive promise for innovation, new business models and advanced analytics, but are faced with capability challenges. Many existing data and analytics capabilities can be applied to IoT initiatives and IoT data, but organizations also need to modernize in several key areas. In this data and analytics webinar, we explore data challenges created by IoT and which new capabilities are required for IoT success.
Hosted by: Ted Friedman
Organizações de todos os portes não realizam mais experimentos com a cloud computing, mas usam a cloud para a execução de serviços que são essenciais aos seus negócios. Elas precisam de serviços de TI focados na cloud para garantir que os benefícios sejam obtidos e os riscos sejam controlados. Este webinar explora as oportunidades de mercado voltadas para os serviços de TI relacionados à cloud, incluindo uma análise do mais recente Mapa de Oportunidades de Mercado do Gartner para Serviços na Cloud.
Hosted by: Henrique Cecci
The blockchain hype is not misguided. As with most catalyzing technologies, blockchain's hype resulted from a glimpse of a promising future that is not fully baked yet. We are predictably falling into the infamous "trough of disillusionment", but that does not mean we will remain in the abyss. In this blockchain webinar, we look at eight main hurdles to blockchain's scalability and how your enterprise can overcome them.
Hosted by: Avivah Litan
In-house legal teams are struggling to keep up with the rapid pace of business changes as they continue to rely on a historical "high-touch, one-to-one" approach. Increasing demand for legal services has only exacerbated the issue, forcing many general counsel to examine their approach. During this one hour legal webinar, Gartner Director of Advisory Services, Ross Gardiner, will provide guidance on a new legal operating model that can transform your service, delivery, and sourcing models.
Hosted by: Ross Gardiner
Accelerated technology cycles, frequent market disruptions and elevated customer expectations make product management decisions riskier than ever. Technology product management leaders can manage the risk with new tools and processes. You can apply these tools to the most critical parts of the planning, development, launch and lifecycle management phases. Calculate - don't estimate - on your next hardware, software and services product decisions. This technology product management webinar reviews how to incorporate these tools into your existing processes, or start afresh with a new approach.
Hosted by: Andrew Johnson
Today's B2B customers want less interaction with sellers. Customers seek more self-service options, displaying more trust in independently sourced information and engaging less with sellers. In fact, the average buying group spends just 5% of their buying cycle time interacting with any given supplier. Sellers face an uphill battle to not only win customer mindshare but also maximize the impact of the few opportunities they do get. This sales webinar focuses on how you can develop a strategy for engaging, teaching and influencing today's buyer. Find out how building effective buyer enablement not only yields higher quality deals but also reduces the burden on sellers.
Hosted by: Scott Collins
Most IT operations are no longer sufficient enough to support digital workplace solutions that are delivered as a service, such as Microsoft Office 365 and G Suite. IT operations leaders must change their management approach and user support models to deliver these services effectively, making their operations more efficient and their businesses more successful. This webinar helps you determine the where and how to transform your IT operations to drive value for the organization.
Hosted by: Terrence Cosgrove
Is your organization truly safe? Digital business continues to challenge the conventions of risk and security management. IT leaders must develop a clear vision and strategy that enable a coherent digital security program. This webinar unlocks what constitutes an effective digital security vision and strategy, the elements you need for your digital security program, and the drivers that will shape security strategy in 2019.
Hosted by: Jeffrey Wheatman
Digital business dramatically changes how organizations must deliver software capabilities that support business goals. Are you and your applications team equipped to meet these demands? This webinar explores Applications 2023, the Gartner five-year vision of how technology, delivery models and skills must evolve for CIOs and application leaders to drive change that meets demands and ensures success.
Hosted by: Dennis Gaughan
CIOs can be more effective at changing minds with storytelling rather than rational argument. Strategic storytelling focuses on "narrative thinking" and how it effectively communicates strategies in a digital world. A successful strategic narrative center's on the CIO's ability to articulate a clear and compelling vision and strategy for the future of the organization. In this webinar, we share the top storytelling techniques to help you communicate your vision effectively.
Hosted by: Monika Sinha
Cloud computing is now an integral part of IT. Yet, even after more than 10 years, confusion around cloud remains rampant. Cloud initially was disruptive primarily to IT itself. Now in its second decade, it's enabling seismic disruptions, across areas including digital business, artificial intelligence (AI) and internet of things (IoT). In this cloud webinar, we explore the current state of cloud computing and cloud providers, cloud's role as necessary but insufficient catalyst for disruption, and the best practices that will turn the cloud to your advantage.
Hosted by: David Smith
an be hard to sell, as it can be confusing, complex and politically charged. This research is the first of two notes that present a practicable approach to storytelling to help CIOs sell digital.
Hosted by: Ed Gabrys
Blockchain conversations often lack clarity about its full technology capabilities and current state. A significant disconnect exists between market expectations and reality. In this webinar, Gartner blockchain experts Rajesh Kandaswamy and David Furlonger bridge the disconnect, including highlights from their recent blockchain technologies report.
Hosted by: David Furlonger, Rajesh Kandaswamy
As digital redefines business models, organizations turn to digital supply chain roadmaps to a chart a path to new business value. Yet, more than half of organizations see implementing digital supply chain initiatives as a challenge, according to participants in the Gartner Digital Supply Chain Transformation Survey, and over 70% struggle to scale these innovations. This webinar spotlights the most compelling insights from this survey, identifies what your digital supply chain roadmap priorities should be, and uncovers how priorities further along the roadmap differ from the rest.
Hosted by: Michael Burkett
Disruption is an opportunity if you act, a threat if you watch, and always a reminder to stay diligent. CIOs and other executives must figure out how to recognize, prioritize and respond to disruption. This webinar looks at how the economic impacts of disruption affect your markets, your customers and your financial performance. Get Gartner perspectives on the shifts taking place across industries and insights on how you can take action to capitalize on disruption.
Hosted by: Chet Geschickter
Artificial Intelligence (AI) use cases reveal lucrative, disruptive, surprising, revolutionary, differentiating and inspiring stories across a wide range of industries and regions. AI techniques pragmatically make a difference for small and large organizations alike, and the most efficient way to convey the power of these advanced techniques is to tell their stories.
Hosted by: Erick Brethenoux
Digital KPIs need to focus on specific business outcomes. Metrics should influence a change in behavior and support better decision making related to priorities and investments. Gartner has developed a construct for digital KPIs and has several examples across multiple industries. In this digital business webinar, we will share this construct for using digital business KPIs to identify measure value.
Hosted by: Paul Proctor
Most Office 365 customers increasingly consider Microsoft Teams a must-have. For IT, this presents both a rare opportunity and a challenge. They're tasked with deploying Microsoft Teams, a new innovative collaboration product, across the enterprise. A deployment on this scale may not have been seen since Outlook arrived. Yet, IT professionals now scramble to find the best way to successfully roll out Microsoft Teams and sustain it. Join this webinar for recommendations on how to successfully deploy Microsoft Teams across your organization.
Hosted by: Larry Cannell
The modern marketing organization shoulders broader, more complex performance expectations than ever. Marketing leaders must build a diverse, adaptable range of team capabilities, while keeping their brands competitive amid rapid marketplace shifts. In this webinar, discover the four steps you must take to build an agile marketing organization that can address rapidly evolving market demands.
Hosted by: Elizabeth Shaw
The digital storm is rocking markets in 2018, dramatically shifting many of them. It's a daunting task to keep up with the pace of change when it occurs so rapidly. These emerging waves of innovation create opportunities. Your clients are taking advantage of innovations in digital technologies to create new business models, services and user experiences. In this webinar, we help strategic planners determine if you are ahead of your clients' needs or in danger of falling behind.
Hosted by: Christian Canales, John-David Lovelock, Jim Hare, Chrissy Healey
Artificial Intelligence (AI)-enabled tools create smarter marketing, customer support and sales experiences that will supercharge the customer journey of the future. In this webinar, find out why AI and conversational platforms are so important in shaping the customer experience of the future. We demonstrate how CIOs can leverage AI tools to differentiate and future-proof the company in a world of hyper-intelligent customer services, sales applications and user experiences.
Hosted by: Jessica Ekholm, Brian Manusama