Customer service representatives’ jobs have become increasingly complex. But even with additional investments in hiring and training, service leaders still risk facing a 25% median attrition rate.

Gartner research reveals a new strategy to help you bridge the gap between technology and talent to support your reps’ performance in a scalable way, and deliver better service to your customers.

Download the insights as featured in Harvard Business Review to learn how to:

  • Identify how the Connected Rep capabilities deliver business benefits
  • Build a strategic roadmap for your connected rep strategy
  • Prioritize and secure funding for your strategy