All 2027 Conference Sessions

Gartner Digital Workplace Summit 2027 dives deep into key topics for digital workplace leaders around AI, DEX, governance, security and more to help you address your organization's mission-critical challenges.

2027 Conference Theme

Rewire the Digital Workplace for the AI Era

After years of investment, organizations expect AI to deliver measurable impact. To scale responsibly, we must redesign work around people — enabling productivity, governance and experience. Discover how human-led, AI-powered workplaces turn AI into trusted value and drive digital work.

Explore our conference sessions below, all developed with this theme in mind.
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There are hundreds of sessions happening each day. Filter to see sessions that align with your role and interests. After registering for the conference, craft your agenda and book priority sessions — all through Gartner Conference Navigator.

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Monday, March 01, 2027

09:30 AM - 10:15 AM PST

Gartner Opening Keynote: Work Is Changing, Change Is Work: A Practical Guide to Redesigning Work and Leading AI-Driven Change
Robin Milton-Schonemann, Director Analyst, Gartner
Shanna Grafeld, Sr Principal Analyst, Gartner
AI is transforming the workforce—not simply by changing the tools people use, but by reshaping how work is designed, performed and governed. This keynote provides practical guidance for leading that change. It explores how leaders and employees can redesign roles and workflows for human-AI collaboration; decide what autonomous AI should do and where human judgment must remain; and establish the skills, guardrails and psychological safety needed to build trust. Attendees will learn how IT, HR, business and digital workplace leaders can align people, technology and AI around shared goals—moving from fragmented experiments and personal productivity gains to scalable, responsible workforce transformation and measurable business value. ... Show More Show Less

11:00 AM - 11:45 AM PST

Ask the Analyst: How Are Organizations Governing AI-Enabled Citizen Development?
Melinda Morales, Director Analyst, Gartner
Employees can now create AI agents, copilots, automations, and AI-powered solutions with little or no coding expertise. While this opens new opportunities for innovation and productivity, it also raises difficult questions about ownership, accountability, governance, security, lifecycle management, support models, and risk.

Bring your questions to this interactive session focused on the emerging challenges associated with the Everyday AI Builder. Drawing on Gartner research and client experiences, this discussion will explore how organizations can enable business-led AI innovation while maintaining appropriate oversight and governance. Discuss practical approaches for defining roles, establishing guardrails, scaling governance, and managing agent sprawl as AI-enabled building becomes more widespread. ... Show More Show Less

11:00 AM - 11:45 AM PST

Ask the Analyst: Why Is AI Adoption Failing?
Joe Mariano, Sr Director Analyst, Gartner
AI adoption continues to have limited success with the majority of enterprises. Data from multiple Gartner surveys shows employees are not finding the value and struggle to utilize the tools available to them. Join this session to ask questions about the barriers continue to cause friction and how to remediate them. ... Show More Show Less

11:00 AM - 11:30 AM PST

Benchmarking Digital Workplace Maturity in 2027
Dan Wilson, VP Analyst, Gartner
Digital workplace leaders often ask how their maturity compares to others, how to secure funding and how to prioritize investments. This perennial session reviews the Gartner digital workplace maturity model and provides insights from our continuously growing dataset of client-submitted maturity assessments and client interactions. ... Show More Show Less

11:00 AM - 11:30 AM PST

DEX Blueprint 2030: The AI-Native Digital Employee Experience
Jason Wong, Distinguished VP Analyst, Gartner
Digital workplace applications and tools are being disrupted by agentic AI. There is a rise of new categories, such as enterprise AI assistants and AI work hubs, that aim to be the AI brain and hands of employees. Application leaders can use Gartner's DEX blueprint to plan, coordinate and execute their vision for the AI-native digital workplace. ... Show More Show Less

11:00 AM - 11:30 AM PST

How to Craft the Digital Workplace Value Story for AI Transformation
Erin Pierre, Sr Principal Analyst, Gartner
Is your value story on AI projects falling flat with the C-suite? DW possesses the essential technical expertise for AI transformation, but translating that technical prowess into executive-level impact is often the missing link. This session is designed to transform how you communicate. Learn how to craft a powerful value story for DW by connecting with executives’ most pressing business issues. ... Show More Show Less

11:00 AM - 11:20 AM PST

Magic Quadrant for Guardian Agents: Unleashing Your Guardians
Chris Silva, VP Analyst, Gartner
A high-level overview of the new Guardian Agent Magic Quadrant, focusing on the drivers moving the market, the key trends and the critical capabilities. Show Less

11:00 AM - 11:20 AM PST

Magic Quadrant for Outsourced Digital Workplace Services
Karl Rosander, Sr Director Analyst, Gartner
This session will walk clients through the latest Magic Quadrant for Outsourced Digital Workplace Services. We will review the priorities we hear from clients when buying digital workplace services and how the vendors are addressing these priorities. We will talk about AI capabilities, experience management & XLAs, and industry-specific solutions these providers bring from each quadrant. ... Show More Show Less

11:00 AM - 11:30 AM PST

Silicon or Cloud? Navigating AI PC, Virtual Desktop and Employee Devices Through 2032
Stuart Downes, VP Analyst, Gartner
With PC costs up 45% due to memory shortages, DW leaders cannot blindly buy NPUs for everyone. This session maps the optimal, cost-effective blend of local AI PCs, virtual desktops and peripherals. Discover how to partition workloads, enable AI at the edge and leverage performance-based refreshes to balance budget and computational horsepower through 2030. ... Show More Show Less

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“The topics covered in the sessions are instrumental in shaping my strategy for the next three years. The networking opportunities have been incredibly useful, allowing me to hear directly from peers about how they are solving common problems.”

Christian Perez
Director, Enterprise Collaboration, Flex

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      Frequently asked questions

      Have questions? We’ve got answers.

      At Gartner Digital Workplace Summit 2027, attendees can network through peer discussions, analyst-led roundtables, solution provider meetings and interactive workshops. Connect with analysts, digital workplace peers and service providers to exchange insights and build valuable industry relationships. View all networking opportunities here.

      Gartner Digital Workplace Summit 2027 covers key themes like AI, DEX, governance, security, change management, cost optimization and the future of work. Explore conference tracks focused on leadership, adoption, governance and AI — helping digital workplace leaders drive success in a rapidly evolving digital landscape. View the agenda here.

      There are no preconference workshops or sessions at Gartner Digital Workplace Summit 2027. We recommend downloading the Gartner Conference Navigator app to plan your agenda, register for sessions, network with digital workplace professionals and receive conference updates for an optimal conference experience. Search “Gartner Conference Navigator” in your app store to get started.

      You can customize your Gartner Digital Workplace Summit 2027 agenda using the Gartner Conference Navigator app — filter sessions, build your schedule and register for interactive experiences. Be sure to book workshops, roundtables and Gartner one-on-one meetings in advance, as seating is limited. If a session is listed as “full” or “closed,” arrive 15 minutes early to join the waiting list. Enjoy networking breakfasts, breaks and daily Exhibit Showcase receptions to connect with IT leaders and discover innovative solutions

       

      Virtual attendance options are not available for Gartner Digital Workplace Summit 2027. This event is exclusively in-person, providing hands-on networking and live session experiences for all attendees.

      To stay updated on Gartner Digital Workplace Summit announcements and changes, regularly check our official website and subscribe to email updates. This ensures you receive the latest news, schedule changes and important conference information directly to your inbox.

      By attending Gartner Digital Workplace Summit 2027, you’ll gain valuable professional development through analyst-led sessions, hands-on workshops and exposure to the latest digital workplace trends. Connect with industry leaders, enhance your skills and return with actionable strategies to drive your career and organization forward in the ever-evolving world of the digital workplace.