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Gartner Opening Keynote: Work Is Changing, Change Is Work: A Practical Guide to Redesigning Work and Leading AI-Driven Change
Monday, March 01, 2027 / 09:30 AM - 10:15 AM PST
About the Session
AI is transforming the workforce—not simply by changing the tools people use, but by reshaping how work is designed, performed and governed. This keynote provides practical guidance for leading that change. It explores how leaders and employees can redesign roles and workflows for human-AI collaboration; decide what autonomous AI should do and where human judgment must remain; and establish the skills, guardrails and psychological safety needed to build trust. Attendees will learn how IT, HR, business and digital workplace leaders can align people, technology and AI around shared goals—moving from fragmented experiments and personal productivity gains to scalable, responsible workforce transformation and measurable business value.