Intelecom

About Intelecom

Intelecom is a leading provider of contact centre solutions and with over 15 years' experience, Intelecom was one of the first to develop a cloud based contact centre. This rich heritage makes Intelecom one of the most experienced cloud contact centre application specialists today. Highly flexible and scalable Connect from Intelecom can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.

Intelecom Connect is a complete, multichannel cloud contact centre solution. Its rich functionality is available in modular form which means your customers specify the tools that are right for their business at any given time, safe in the knowledge that they only pay for what is used. This ability to build bespoke contact centre solutions sets Intelecom apart from the competition and makes Connect flexible, highly scalable and future proof. Connect is designed to meet developing business demands.

Connect is one of the few contact centre solutions that is completely multichannel. Connect agents can respond to phone, email, Chat, Social Media and SMS enquiries all within the one application.

Connect has a powerful administration portal known as Control which provides access to critical real-time information, bespoke detailed reporting and the ability to make live changes in the contact centre.

Today Intelecom serves over 2000 businesses in over 20 countries with total annual revenue which exceeds GBP 50 million.

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For more information please visit www.intele.com or contact:

Klaas van der Leest
Intelecom UK Ltd
T: +44 (0) 77 8818 4669
E: klaas.vanderleest@intele.com

Kurt Henning Tonheim
Intelecom Group AS
T: +47 21 49 07 73
E: kurt.henning.tonheim@intele.com

Anders Sonefors
Intelecom Sweden AB
T: +46 (0)8 4000 4000
E: Anders.Sonefors@intele.com

Peter Rødgaard
Intelecom Denmark A/S
T: +45 70 80 70 80
E: peter.rodgaard@intele.com

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Putting Social Media at the heart of Customer Service is published by Intelecom. Editorial supplied by Intelecom is independent of Gartner analysis. All Gartner research is © 2014 by Gartner, Inc. All rights reserved. All Gartner materials are used with Gartner's permission. The use or publication of Gartner research does not indicate Gartner's endorsement of Intelecom's products and/or strategies. Reproduction or distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity" on its website, http://www.gartner.com/technology/about/ombudsman/omb_guide2.jsp.

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