About Us

Interactive Media develops Customer Care Solutions for Telco and Enterprise Clients. Our own R&D facilities develop enhanced software platforms and application templates for Customer Self-Service Systems using Virtual Assistants and Automated Call Center Agents. Our main Solutions include: Multimodal Interactivity, Speech IVR, Interaction Recording, Email Response, and Carrier Grade IMS subsystems.

Solutions are powered by IM.Meltemi®2.0 Multimodal Service Delivery Platform using standard interfaces and protocols connecting to the communication network (web, phone) and 3rd party applications and databases. Our Solutions may be integrated into new or existing Contact Centers in centralized, distributed, and cloud computing architectures. Our proactive and interactive services grant device choice flexibility (wired phone, mobile phone, PC, media phone) and the sharing of existing processes and information.

To work more effectively on linguistic technologies, Interactive Media, together with a spin-off of Trento University, started a daughter company, IM Service Lab, aimed at R&D in the field of spoken and multimodal dialog interfaces. Multimodal applications grant efficient and effective Customer Care, help to improve Customer Satisfaction and lower costs thanks to a better balance between self and assisted services.

Our Company owns and develops the whole software platform used to build Customer Interaction Solutions. The R&D center, specializing in language processing technology (IM Service Lab), and the Engineering Group, which takes care of product development and support, work jointly to keep the software platform state-of-the-art. The Natural Language Solution Group develops interactive applications using our software, technology and methodology. Thanks to our software tools, application development is quick and efficient.

Interactive Media works directly or through partners in the Enterprise and Telco markets in Europe, North and South America. Main Clients include Network Carriers, Government Agencies, Universities, and Healthcare Organizations.

The mission of our company is to build and maintain a digital ecosystem including software, applications, and professional services to design and develop Customer Interaction Solutions supporting different Customer relations modalities:

• self-service on the web and phone;
• proactivity on any communication channel;
• assisted service integration through Automated Agents and Virtual Assistants.

Our Clients can deliver multimodal services to their Customers to sustain effective Customer relationships thanks to NLU technologies which are applied to voice and text interaction.

Our knowledge and focus regards Interactive Systems Development and Integration, Language and Speech Technologies competence and ownership. Markets recognize Interactive Media's proven track record for innovation, high performance and reliability in deployment of Solutions for Telecom and Enterprise businesses.

Since the beginning, our guidelines have been Excellence and Care. These values influence the behavior of the Company, the way our staff work and how we make decisions.

• leverage innovation to keep leadership;
• pursuing continual improvement in every aspect of our business practice;
• meeting commitments to our staff, clients, stakeholders.

• looking after our staff;
• listening to our clients;
• supporting the local community;
• helping to protect the environment.