Welcome
Linguistic technologies applied to phone and web interactive services in Customer Care allow human-like interactions to take place thanks to the use of Natural Language Understanding (NLU). Applications feature an easy dialog approach based on open-ended questions resulting in high-quality well-integrated interactions with the assisted services of the Contact Center.Moreover, multimodality and the "how may I help you" interface approach change the interaction process from a sequence of questions/clicks to a direct dialog between the user and the system. The user no longer needs to "learn" how the system works; the interaction border is thus closer to people than to computers. Read more.
Natural Language Understanding enables design and development of multimodal applications for voice and text, on web and phone, to create Personalized Services with the innovative "how may I help you" approach.
Our Automated Operators in Call Centers and Virtual Assistants on the Web represent this type of enhanced service which drives the change in the way of interacting, answering the demand for high-quality self-service arising from globalization, the spread of internet-enabled devices and poor automated services based on standard interfaces.
Source: Interactive Media
