• Magic Quadrant for Managed Print and Content Services
• Ken Weilerstein | Elizabeth Kim| Sharon McNee
• 6 November 2014
• Savings opportunities for customers are increasing as the focus of MPS shifts from optimizing hardware to optimizing business processes. Print optimization leads can use this assessment to choose a provider that also offers consultation as the market transitions to managed content services.

Market Definition/Description
"Managed print services" (MPS) is a generic Gartner term for a service offered by an external provider to optimize or manage a company's document output to meet certain objectives, such as driving down costs, improving efficiency and productivity, or reducing the IT support workload. Under MPS, a service provider takes primary responsibility for meeting the customer's office printing needs, including the printing equipment, the supplies, the service and the overall management of the printer fleet.

The main components provided are needs assessment; selective or general replacement of hardware (optimization); and the service, parts and supplies needed to operate the new and/or existing hardware. The provider also tracks how the printer fleet is being used, the problems and the user satisfaction. The MPS provider analyzes the information gathered in the course of tracking printer usage and makes (or recommends to the customer) the adjustments needed not only to ensure fleet efficiency, but also to meet changing user needs.

What Is the Difference Between MPS and Managed Content Services?

Gartner defines "managed content services" (MCS) as a comprehensive solution that rationalizes, streamlines and optimizes business communications by providing customers with consultative help, software and implementation. In the early stages of maturation, it is tightly coupled with MPS and focuses on communications inside the organization. As the eventual successor to MPS, MCS will subsume the print-related functions of MPS and also help customers manage the same content and documents in digital form.

Who Uses MPS and MCS?

MPS and MCS are mostly adopted by organizations with more than 500 users, across all industries and in all regions. Although MPS and MCS can benefit all but the smallest organizations, it is midsize and large organizations that account for most engagements. Large organizations, in particular, tend to have the most complex and least efficient office printing practices to begin with, and thus they stand to benefit the most from optimizing MPS and transitioning to MCS. These large organizations and many midsize ones, as well, typically have offices in multiple locations and world regions. Some seek MPS in all of their offices from Day 1, but most choose to start small and then add sites, divisions, countries and regions over time. For that reason, our Magic Quadrant is limited to providers that can serve as a single source for at least two world regions.

Konica Minolta Content

Konica Minolta Optimized Print Services
Needs have changed. Technologies have advanced. Yet the flood of essential documents keeps growing and many organizations rely on a patchwork of printing and imaging devices that don’t work together and aren’t utilized, managed or serviced to keep up with current and future document demands.

Our OPS program combines a portfolio of professional services, consulting, hardware and software implementation, and automated service and supplies, all to lower your costs and improve your workflow efficiency.

Konica Minolta Enterprise Content Management Insights
Under the umbrella of Managed Content Services (MCS), ECM is a transformational solution for organizations to increase worker productivity, department efficiency and overall connectivity within their enterprise operations. The results are real. With our consultative approach, we help you find the pain points and then find the solution suited to your needs.

Taking the Enterprise View
While individual workers at the department level make process changes to produce the enterprise-wide results you want to see, we know it’s also important to understand the C-Suite’s point of view for business: Transformation, Innovation, Connectivity, Data Life-Cycles.

Learning the Specific Insights
Whether you are seeking to improve the admission process in your educational institution or increase the number of invoices your Accounts Payable department can process – we can advise for industry verticals or horizontal solutions. Across any department, across any industry, by focusing on sustainable solutions to your business problems, you can achieve enhanced efficiency and a tangible return on investment.

ECM’s Value Proposition
Learn about the value to your business operations with ECM. From Capture through Storage – review the lifecycle of structured and unstructured data and where your business can realize the benefits of greater productivity for more efficient operations.

Continual Learning
However you choose to research the value of ECM, we can help you understand the discussion through our concise resource center materials, upcoming webinars and ECM blog for the latest trends. From mobile benefits to cloud hosting, customer service gains to “green” initiatives, our resources can help you give shape to your ideas.

For more information on how to work faster and smarter by managing content more efficiently: