Voice of the Customer for Cloud Database Management Systems

24 April 2026 - ID G00852806 - 5 min read
By Peer Community Contributor
Digital‑first competitors are accelerating ahead with cloud-native data platforms, making modernization urgent for organizations that want to stay relevant. This note guides data and analytics leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights.
To view the Interactive Voice of the Customer for this market, click the Launch button at the top of this page.

What Are Cloud Database Management Systems?

Gartner defines the market for cloud database management systems (DBMSs) as software products that store and manipulate data, and are primarily delivered as platform as a service (PaaS) in the cloud. Cloud DBMSs may optionally be capable of running on-premises or in hybrid, multicloud or intercloud configurations. They can be used for transactional and/or analytical work. They typically persist data using a combination of proprietary and open components in a durable manner, enabling a full range of create, read, update and delete operations. They are used by application end users, designers, developers and operators of large database systems.

What Is Gartner Peer Insights “Voice of the Customer”?

“Voice of the Customer” synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner’s expert research and can play a key role in your buying process. Peers are verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision. You can read individual reviews and ratings on the Gartner Peer Insights page for this market.
Along with the historical peer-based perspective represented in this document, Gartner has a related expert-led Magic Quadrant for Cloud Database Management Systems.
Figure 1 shows all “Voice of the Customer” eligible vendors in the market categorized into four quadrants based on scores assigned for User Interest and Adoption (x-axis), and Overall Experience (y-axis). The midpoint of each axis, labeled “market average,” represents the average score as calculated exclusively from vendors included in the document. See Gartner Peer Insights Voice of the Customer Methodology for details.
Figure 1. Voice of the Customer for Cloud Database Management Systems
Source: Gartner (April 2026)
All vendors are classified under specific quadrants based on their “overall experience,” and “user interest and adoption.” The Customers’ Choice quadrant in the upper right represents the highest overall experience, and maximum user interest and adoption. Strong Performer is in the upper left. Aspiring is in the lower left. Established is in the lower right. Eligible vendors as of February 2026 — Customers’ Choice vendor: Oracle; Strong Performer vendors: Databricks, IBM, InterSystems, OceanBase, PingCAP, Snowflake, Tencent Cloud, Yugabyte; Aspiring vendors: Couchbase, Google, Neo4j, SAP, Teradata, Tessell; and Established vendors: Amazon Web Services, (AWS), Cockroach Labs, Microsoft.

Cloud Database Management Systems Willingness to Recommend

Gartner Peer Insights reviewers rate their willingness to recommend each vendor. Figure 2 compares vendors according to the reviewers’ willingness to recommend them. See Gartner Peer Insights Voice of the Customer Methodology for details.
Figure 2. Voice of the Customer for Cloud Database Management Systems, Willingness to Recommend
Source: Gartner (April 2026)
Eligible vendors compared based on their “overall reviews” and reviewers’ “willingness to recommend.”

Vendor Summaries

Figures 3 through 20 summarize key information for each vendor included in the “Voice of the Customer”:
  • Reviewer demographics for reviews received in the 18-month review period, ending 28 February 2026
  • Overall Rating and rating distribution
  • Other ratings covering specific aspects of the experience with the vendor
Figure 3. Voice of the Customer for Cloud Database Management Systems, Amazon Web Services (AWS) Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Amazon Web Services (AWS).
Figure 4. Voice of the Customer for Cloud Database Management Systems, Cockroach Labs Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Cockroach Labs.
Figure 5. Voice of the Customer for Cloud Database Management Systems, Couchbase Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Couchbase.
Figure 6. Voice of the Customer for Cloud Database Management Systems, Databricks Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Databricks.
Figure 7. Voice of the Customer for Cloud Database Management Systems, Google Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Google.
Figure 8. Voice of the Customer for Cloud Database Management Systems, IBM Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for IBM.
Figure 9. Voice of the Customer for Cloud Database Management Systems, InterSystems Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for InterSystems.
Figure 10. Voice of the Customer for Cloud Database Management Systems, Microsoft Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Microsoft.
Figure 11. Voice of the Customer for Cloud Database Management Systems, Neo4j Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Neo4j.
Figure 12. Voice of the Customer for Cloud Database Management Systems, OceanBase Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for OceanBase.
Figure 13. Voice of the Customer for Cloud Database Management Systems, Oracle Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Oracle.
Figure 14. Voice of the Customer for Cloud Database Management Systems, PingCAP Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for PingCAP.
Figure 15. Voice of the Customer for Cloud Database Management Systems, SAP Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for SAP.
Figure 16. Voice of the Customer for Cloud Database Management Systems, Snowflake Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Snowflake.
Figure 17. Voice of the Customer for Cloud Database Management Systems, Tencent Cloud Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Tencent Cloud.
Figure 18. Voice of the Customer for Cloud Database Management Systems, Teradata Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Teradata.
Figure 19. Voice of the Customer for Cloud Database Management Systems, Tessell Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Tessell.
Figure 20. Voice of the Customer for Cloud Database Management Systems, Yugabyte Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Yugabyte.

Methodology

A full description of the methodology can be found on the Gartner Peer Insights Voice of the Customer Methodology page.
Voice of the Customer includes vendors with products aligned to the market that have 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the 18-month consideration period ending 28 February 2026. Reviews from vendor partners or companies with less than $50 million in revenue are excluded.
In the cloud database management systems market, Gartner Peer Insights published 2,098 reviews and ratings during the consideration period.
The data used in this report is drawn from reviews on Peer Insights, a free peer review and ratings platform that regularly publishes new reviews. The Voice of the Customer methodology uses a snapshot of reviews data from a defined time frame and does not automatically update as new reviews are published. The external Peer Insights site will always have the most updated peer view of the vendors and products in this report.
The numerical ratings scores in each vendor summary graphic (shown as “Rating by Category”) are best interpreted as sample statistics with a reasonable margin for error and not as exact values.