Voice of the Customer for Access Management

24 April 2026 - ID G00852341 - 4 min read
By Peer Community Contributor
Changing regulatory requirements and escalating cybersecurity risks are driving organizations to adopt access management tools. This note guides identity and access management leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights.
To view the Interactive Voice of the Customer for this market, click the Launch button at the top of this page.

What Is Access Management?

Gartner defines access management (AM) as tools that include authentication, authorization, single sign-on (SSO) and adaptive access capabilities for modern standards-based web applications, classic web applications and APIs.
AM’s purpose is to give people (employees, consumers and other users) and machines access to protected applications in a streamlined and consistent way that enhances the user experience. For people, SSO is part of the enhanced experience. AM is also responsible for providing security controls to protect the user session during runtime. It enforces authentication and runtime authorization using adaptive access. Lastly, AM can provide identity context for other cybersecurity tools and reliant applications to enable identity-first security.

What Is Gartner Peer Insights “Voice of the Customer”?

“Voice of the Customer” synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner’s expert research and can play a key role in your buying process. Peers are verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision. You can read individual reviews and ratings on the Gartner Peer Insights page for this market.
Along with the historical peer-based perspective represented in this document, Gartner has a related expert-led Magic Quadrant for Access Management.
Figure 1 shows all “Voice of the Customer” eligible vendors in the market categorized into four quadrants based on scores assigned for User Interest and Adoption (x-axis), and Overall Experience (y-axis). The midpoint of each axis, labeled “market average,” represents the average score as calculated exclusively from vendors included in the document. See Gartner Peer Insights Voice of the Customer Methodology for details.
Figure 1. Voice of the Customer for Access Management
Source: Gartner (April 2026)
All vendors are classified under specific quadrants based on their “overall experience,” and “user interest and adoption.” The Customers’ Choice quadrant in the upper right represents the highest overall experience, and maximum user interest and adoption. Strong Performer is in the upper left. Aspiring is in the lower left. Established is in the lower right. Eligible vendors as of February 2026 — Customers’ Choice vendor: Cisco Systems; Strong Performer vendors: miniOrange, Oracle; Aspiring vendor: Ping Identity; and Established vendors: Amazon Web Services (AWS), Microsoft, Okta.

Access Management Willingness to Recommend

Gartner Peer Insights reviewers rate their willingness to recommend each vendor. Figure 2 compares vendors according to the reviewers’ willingness to recommend them. See Gartner Peer Insights Voice of the Customer Methodology for details.
Figure 2. Voice of the Customer for Access Management, Willingness to Recommend
Source: Gartner (April 2026)
Eligible vendors compared based on their “overall reviews” and reviewers’ “willingness to recommend.”

Vendor Summaries

Figures 3 through 9 summarize key information for each vendor included in the “Voice of the Customer”:
  • Reviewer demographics for reviews received in the 18-month review period, ending 28 February 2026
  • Overall Rating and rating distribution
  • Other ratings covering specific aspects of the experience with the vendor
Figure 3. Voice of the Customer for Access Management, Amazon Web Services (AWS) Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Amazon Web Services (AWS).
Figure 4. Voice of the Customer for Access Management, Cisco Systems Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Cisco Systems.
Figure 5. Voice of the Customer for Access Management, Microsoft Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Microsoft.
Figure 6. Voice of the Customer for Access Management, miniOrange Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for miniOrange.
Figure 7. Voice of the Customer for Access Management, Okta Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Okta.
Figure 8. Voice of the Customer for Access Management, Oracle Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Oracle.
Figure 9. Voice of the Customer for Access Management, Ping Identity Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Ping Identity.

Methodology

A full description of the methodology can be found on the Gartner Peer Insights Voice of the Customer Methodology page.
Voice of the Customer includes vendors with products aligned to the market that have 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the 18-month consideration period ending 28 February 2026. Reviews from vendor partners or companies with less than $50 million in revenue are excluded.
In the access management market, Gartner Peer Insights published 1,080 reviews and ratings during the consideration period.
The data used in this report is drawn from reviews on Peer Insights, a free peer review and ratings platform that regularly publishes new reviews. The Voice of the Customer methodology uses a snapshot of reviews data from a defined time frame and does not automatically update as new reviews are published. The external Peer Insights site will always have the most updated peer view of the vendors and products in this report.
The numerical ratings scores in each vendor summary graphic (shown as “Rating by Category”) are best interpreted as sample statistics with a reasonable margin for error and not as exact values.