Voice of the Customer for Outsourced Digital Workplace Services

24 April 2026 - ID G00852346 - 4 min read
By Peer Community Contributor
Managing a hybrid workforce with internal resources alone strains IT bandwidth, and slows down employee productivity and digital transformation. This note guides IT sourcing leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights.
To view the Interactive Voice of the Customer for this market, click the Launch button at the top of this page.

What Are Outsourced Digital Workplace Services?

Gartner defines the outsourced digital workplace services (ODWS) market as the services performed by providers to deliver consulting, implementation and support for enhancing the digital employee experience of end users who depend on endpoint virtual and physical devices and applications to conduct business.
Services offered by ODWS vendors include integrated digital workplace (DW) services that work to increase employee engagement, enhance employee experience and productivity, and improve digital dexterity in support of the organization’s business strategy.

What Is Gartner Peer Insights “Voice of the Customer”?

“Voice of the Customer” synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner’s expert research and can play a key role in your buying process. Peers are verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision. You can read individual reviews and ratings on the Gartner Peer Insights page for this market.
Along with the historical peer-based perspective represented in this document, Gartner has a related expert-led Magic Quadrant for Outsourced Digital Workplace Services.
Figure 1 shows all “Voice of the Customer” eligible vendors in the market categorized into four quadrants based on scores assigned for User Interest and Adoption (x-axis), and Overall Experience (y-axis). The midpoint of each axis, labeled “market average,” represents the average score as calculated exclusively from vendors included in the document. See Gartner Peer Insights Voice of the Customer Methodology for details.
Figure 1. Voice of the Customer for Outsourced Digital Workplace Services
Source: Gartner (April 2026)
All vendors are classified under specific quadrants based on their “overall experience,” and “user interest and adoption.” The Customers’ Choice quadrant in the upper right represents the highest overall experience, and maximum user interest and adoption. Strong Performer is in the upper left. Aspiring is in the lower left. Established is in the lower right. Eligible vendors as of February 2026 — Customers’ Choice vendors: HCLTech, Kyndryl; Strong Performer vendors: Atos, DXC Technology; and Aspiring vendors: Unisys, Wipro.

Outsourced Digital Workplace Services Willingness to Recommend

Gartner Peer Insights reviewers rate their willingness to recommend each vendor. Figure 2 compares vendors according to the reviewers’ willingness to recommend them. See Gartner Peer Insights Voice of the Customer Methodology for details.
Figure 2. Voice of the Customer for Outsourced Digital Workplace Services, Willingness to Recommend
Source: Gartner (April 2026)
Eligible vendors compared based on their “overall reviews” and reviewers’ “willingness to recommend.”

Vendor Summaries

Figures 3 through 8 summarize key information for each vendor included in the “Voice of the Customer”:
  • Reviewer demographics for reviews received in the 18-month review period, ending 28 February 2026
  • Overall Rating and rating distribution
  • Other ratings covering specific aspects of the experience with the vendor
Figure 3. Voice of the Customer for Outsourced Digital Workplace Services, Atos Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Atos.
Figure 4. Voice of the Customer for Outsourced Digital Workplace Services, DXC Technology Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for DXC Technology.
Figure 5. Voice of the Customer for Outsourced Digital Workplace Services, HCLTech Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for HCLTech.
Figure 6. Voice of the Customer for Outsourced Digital Workplace Services, Kyndryl Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Kyndryl.
Figure 7. Voice of the Customer for Outsourced Digital Workplace Services, Unisys Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Unisys.
Figure 8. Voice of the Customer for Outsourced Digital Workplace Services, Wipro Vendor Summary
Source: Gartner (April 2026)
This graphic provides a snapshot of the vendor's rating details, including average rating, number of reviews, reviewer willingness to recommend, a rating histogram, and a breakdown of reviewers' company sizes, industries and geographic regions.
Read all Peer Insights user reviews for Wipro.

Methodology

A full description of the methodology can be found on the Gartner Peer Insights Voice of the Customer Methodology page.
Voice of the Customer includes vendors with products aligned to the market that have 20 or more eligible published reviews (and 15 or more ratings for “Capabilities” and “Support/Delivery”) during the 18-month consideration period ending 28 February 2026. Reviews from vendor partners or companies with less than $50 million in revenue are excluded.
In the outsourced digital workplace services market, Gartner Peer Insights published 403 reviews and ratings during the consideration period.
The data used in this report is drawn from reviews on Peer Insights, a free peer review and ratings platform that regularly publishes new reviews. The Voice of the Customer methodology uses a snapshot of reviews data from a defined time frame and does not automatically update as new reviews are published. The external Peer Insights site will always have the most updated peer view of the vendors and products in this report.
The numerical ratings scores in each vendor summary graphic (shown as “Rating by Category”) are best interpreted as sample statistics with a reasonable margin for error and not as exact values.