Home
All Topics
Crisis & Incident Management

Peer-Driven Insights

Crisis & Incident Management

What sets us apart?

No selling.

No recruiting.

No self promotion.

Read Our GuidelinesTrusted peer advice and insights for technology professionals.

Related Topics

Capacity Planning
Change & Release Management
Cost Optimization
Enterprise & IT Service Management (ITSM)
Financial Management

Community Guidelines Rules of Engagement FAQs Directory of ambassadors Privacy Terms of Service

© 2025 Gartner, Inc. and/or its affiliates. All rights reserved.

Community Posts

What's a quick win for optimizing spend? What's been your focus or "lowest hanging fruit"?

Read More Comments

CrowdStrike outage: Any quick advice for orgs affected? What immediate actions are your IT and other teams taking to mitigate the effects of the outage?

Read More Comments

Poly Network has offered a job to a hacker who stole $600M in cryptocurrencies from them earlier this month but has since been cooperating with their team. Would you have done the same?

Yes72%

No22%

Unsure5%

View Results

What are some ideas to keep up team morale remotely? Are there specific or structured adjustments you've made to counteract burnout/keep up productivity and mental health?

Read More Comments

Which cybersecurity attack is currently your highest priority (to defend against)?

Ransomware and multifaceted extortion32%

Business email compromise39%

Third-party vendor compromise (supply chain)17%

Cloud security incidents8%

I have no idea1%

View Results

Scare someone in IT using 5 words.

Read More Comments

What are your thoughts on why the millennials won’t work on weekends? Why they resist so hard to do it?

We will be delivering soon an app stack & to be sure that we will be delivering on time. I told to my DEV team ( All millennials ) that we have to work the upcoming weekends.

Their reaction was unbelievable. They fought me more of this than any other issue we’d faced before.

Read More Comments

How permanent are some of the pandemic-induced changes going to be?

Read More Comments

Which digital contract lifecycle management tool is your organization leveraging?

Agiloft7%

Conga22%

DocuSign CLM (SpringCM)40%

Apttus5%

Ironclad3%

Coupa (Exari)5%

Other (discuss below)15%

View Results

How are you facilitating the "whiteboard experience" remotely? Are there Zoom integrations or new tools that are helping to replicate that level of collaboration?

Read More Comments

If you're implementing cost-optimization or reduction initiatives as a result of government funding cuts, which departments are responsible for setting the strategy? Is it primarily finance, or have you established a cross-functional team?

Read More Comments

Has your organization experienced any impact (direct or indirect) from the executive orders aimed at government spending? Were you able to do anything to plan ahead for this? What precautionary steps should one be taking?

Read More Comments

I'd like to better understand industry standards for the number of P1 and P2 incidents for a retail company. Would any of you know where I could find these standards?

Who owns Communication in Network vs. Security Incidents? Best Practices & RACI Guidance Needed In many organizations, Network and Security teams both play a role in incident response, especially when firewall or SASE issues impact network performance. When an issue is first diagnosed by the Network team but determined to be security-related, who should own the ongoing communication, resolution updates, and root cause reporting? I’d love to hear from the community: • Are there best practices, ITIL/ITSM frameworks, or RACI models that clarify ownership? • How does your organization handle communication handoffs between Network and Security teams?

Does anyone have any experience implementing an Electronic Medical Record at national level across multiple health care institutions ? What strategy did you adopt? How did you approach the requirement gathering, design, and implementation processes? What were the main challenges you experienced?

Read More Comments

If you've lost (or suspect you will lose) a significant amount of your annual budget due to government funding cuts, what measures are you implementing from a sourcing and supplier management perspective to optimize costs without cancelling contracts?

Read More Comments