Security Operations Center (SOC)
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Who owns Communication in Network vs. Security Incidents? Best Practices & RACI Guidance Needed In many organizations, Network and Security teams both play a role in incident response, especially when firewall or SASE issues impact network performance. When an issue is first diagnosed by the Network team but determined to be security-related, who should own the ongoing communication, resolution updates, and root cause reporting? I’d love to hear from the community: • Are there best practices, ITIL/ITSM frameworks, or RACI models that clarify ownership? • How does your organization handle communication handoffs between Network and Security teams?
We will be spending more on remote technologies for employees to work from home51%
We will be spending more on network and internet security46%
We are planning to postpone major projects30%
We are planning to increase project load18%
It has not affected our IT priorities13%
Other (please share below)
Hybrid administration (across on-prem and Office 365)28%
Keeping groups accurate and up to date52%
Managing and optimizing Office 365 licenses17%
Creating new user accounts1%
A DNS outage at Akamai just took down a large chunk of internet services, including UPS, FedEx, Fidelity and LastPass experiencing downtime. Have you been affected by the outage?
Yes34%
No43%
Unsure22%