In 2021 Forrester recommends the following call center technologies to invest in that create high business value. What would you prioritize first?

Conversational AI22%

Digital Adoption Platforms (DAPs)25%

Field Service13%

Interaction Analytics10%

Messaging12%

Proactive Outbound5%

Robotic Process Automation (RPA)7%

Other/Comment Below1%

No vote - I just want to see the results.2%

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Director of Technology Strategy in Services (non-Government)4 years ago

Other: Voice of customer monitoring. This will give the most obvious view of what pain points should be resolved.

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