What is your approach to vendor agreements in large IT system implementations (e.g., CRM, ERP)? Specifically, regarding professional services fees, what is your most common approach?

Fixed price33%

Time and materials - period (e.g., monthly, bi-weekly)58%

Time and materials - by deliverable or milestone8%

Other1%

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VP of IT2 years ago

If time and materials by period, how do you manage risk of overages? Do you cap the total fees?

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