What benefits have you seen come from using RPA in the last 6 months?

PerformanceInnovation

Improved compliance25%

Timeliness50%

Quality and accuracy of work52%

Productivity increases43%

Reduced costs12%

Other (please share below)2%

494 PARTICIPANTS
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Do you have experience with IT-led customer experience initiatives, or CX initiatives that are co-led by IT (in partnership with product or sales, for example)? What factors made these successful, and what sorts of hurdles came up?

Are you seeing a shift in the technology adoption curve?

Yes83%

No15%

Unsure (please explain in the comments)1%

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Do you want to have VR meetings at your organization?

Yes47%

No40%

Unsure11%

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What is the most interesting/helpful/unique tool you're using right now that no one is talking about?

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Can you walk us through your process for evaluating AI investments against core IT needs? What criteria do you use to determine when AI innovation is worth the potential trade-off?

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